IT Technician Trainee

1st Line IT Support Technician Interested in kickstarting a career in IT Tech and working for a company that promotes talent?We are looking for 3 proactive, IT-literate candidates who MUST be South Yorkshire based to fill our client's vacancy. If you do NOT have experience but DO have tech career aspirations with a passion for helping others, we look forward to hearing from you.Key Duties: Respond to customer queries raised face-to-face, by email or by phone, accurately identifying the urgency, impact and priority of a call, troubleshooting as far as possible, and gathering information. Willing to attend in office and work remotely as needed. Problem-solve to identify hardware and software issues to identify the cause and possible workarounds, aiming to identify solutions where possible. Escalate issues to third-line support, vendors, or to other teams where necessary. Resolve tickets in a timely manner, keeping the customer updated at all stages of the process. Monitor completion of backup jobs to ensure any issues are raised to the server team, liaising with onsite staff in our other offices as appropriate. Provide clear communication to the team to ensure that knowledge of issues and fixes is shared. Maintain accurate records of IT assets.Person Specification:Essential Excellent communication and interpersonal skills. High level of initiative with a proactive approach. Ability to take ownership of incidents assigned to you and manage them through to resolution. Confident navigating laptop hardware / desktop hardware / printer hardware. Regularly uses Microsoft Office.Desirable Experience troubleshooting technical issues. Windows10 upwards. Active directory and Exchange/O365. Understanding of networking basics.Company Benefits Working hours will be 37.5 hours a week during standard business hours 9am - 5.30pm. Opportunity for hybrid working hours. Base salary will be up to £24k. 22 days' annual leave rising to 25. Opportunity to be a part of a large group of experienced Engineers where you have a clear and structured career path. Continual professional development plans. Excellent benefits such as company pension/healthcare/season ticket loan. Access to onsite gym.