IT Systems Support Analysts

Following a significant digital transformation, we are seeking to recruit two IT Systems Support Analysts/User Support Analysts to join our growing team initially on a 12 month fixed term contract. In an organisation that sees every day as an opportunity to make a difference to peoples' lives, these roles will be pivotal to ensuring our key systems support this.

As one of a small team of IT Systems Support Analysts you will be responsible for:-

• Working collaboratively across all our services to provide exceptional delivery of our IT Roadmap.
• IT access in the company, including setting up of new users
• Supporting the implementation of our IT Systems
• Providing system support including management of users and reporting issues
• User training for systems and basic IT Skills
• Maintaining training manuals
• Monitoring the use of systems to ensure they are being used effectively and provide support where necessary
• UAT of upgrades and fixes
• Working closely with the Personalised Technology Co-ordinator for rolling out Assistive Technology

If you possess a combination of some of the following skills, then LETS TALK!

• Previous experience providing 1st/2nd line IT Support
• Experience supporting IT systems and applications
• Office 365 support and user management
• Sharepoint
• Excellent communication skills, both verbal and written

What you'll get in return
In return, you will be rewarded with ongoing training and development in a hybrid environment based in the office 3 days a week.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

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