IT Support Technician

Posted 15 days 23 hours ago by Agilis Recruitment

£25,000 - £35,000 Annual
Permanent
Not Specified
Other
Gloucestershire, Cirencester, United Kingdom, GL7 1
Job Description

IT Support TechnicianCirencesterUp to £35,000

We are seeking an IT Support Technician to join our client at an exciting time, providing essential support for their core products across the UK.

Role Overview:

As part of their MSP support desk, you'll manage a range of products including Gamma Horizon, Unified Communications, Connectivity, mobile airtime, remote desktop support, and Microsoft 365.

Key responsibilities include:

  • Managing support tickets and ensuring SLAs are met.
  • Communicating updates during incidents and bridging gaps between customers and technical teams.
  • Supporting sales teams and identifying new opportunities.

Required Skills:

  • 2+ years' experience in technical support.
  • Strong communication, analytical, and problem-solving skills.
  • Experience with remote desktop support, Microsoft 365, Intune, networking, firewalls, and telecommunications systems.
  • Familiarity with UC/Horizon configuration, WLR, and connectivity setup.

This is a fantastic opportunity to contribute to a growing business and play a vital role in supporting their products.