IT Support Specialist

• Base salary of £32k.
• Bonus of up to 30% of base, paid twice yearly, dependent on Company performance.
• 25 days holiday (with the option to buy more).
• Half-day off for your birthday.
• Employee Benefits platform including free, 24/7 access to private GP and Therapist for you and your family, retail discounts and more!
• Cycle to work scheme
• Budget for skills development and certification
• Yearly volunteer day.
• Staff discounts on bullion and jewellery products.

Please note: this is a full time, permanent, office based role from our Birmingham head office. This role does not qualify for visa sponsorship, all applicants must have the right to work in the UK.

Are you ready to join the UK's leading online bullion dealer in a role that combines technical expertise with real business impact? As we continue our international expansion and digital transformation, we're seeking a skilled IT Support Specialist to join our growing technology team.

You will report to, and work with, the Head of IT & Infrastructure to build, maintain, and support our IT systems. This role will provide you with the opportunity to learn new skills, hone your existing ones, and will open the gates to an interesting and rewarding career.

• Support end-users with technical issues across software, hardware, and connectivity.
• Manage end-user accounts and devices.
• Configure and maintain our VOIP systems.
• Maintain and monitor out CCTV systems.
• Document and review our operating procedures.
• Assist the IT team with on-going projects.

You'll understand that there are no silly questions and that it's better to confirm your assumptions before investing time in the wrong solution. You will value the skills and experience of the team around you and do your best to use them to your advantage in an efficient and conscientious manner. You will seek feedback from those around you and make time to reflect on your successes and failures.

Understanding that your job is to support your colleagues, you will be driven to find pragmatic solutions to the business problems presented to you, utilising our technology infrastructure to its full advantage. You will endeavour to fully comprehend the tasks you are undertaking, building relationships across the business to foster a deep understanding of the impact of your work.

Essential requirements

• An understanding of Microsoft Windows 10/11 configuration and management.
• An understanding of WAN and LAN networking technologies.
• An understanding of Active Directory, file permissions, and role management.
• An understanding of Microsoft Azure and Office365
• Solid troubleshooting and diagnostic skills.
• Good verbal and written communication skills.
• Ability to prioritise workloads

Nice to have

• A relevant degree or similar qualification.
• An understanding of VoIP phone systems
• An understanding of CCTV technologies
• An understanding of business based cyber security

Joining Jewellery Quarter Bullion Ltd, you will become part of an exciting, entrepreneurial business which over the last 15 years has grown our flagship brand, BullionByPost.co.uk, to become the UK's no.1 online gold and silver bullion dealer. With a turnover of £300m annually, we have established a significant presence across Europe and the United States with our comprehensive portfolio of brands as part of our rapidly expanding international footprint.

We provide customers with the opportunity to buy and sell precious metals with ease and confidence. Our commitment to transparent pricing, customer education, and exceptional service sets us apart in the industry.

We Value:

INTEGRITY - We're committed to earning trust, doing what is right, acting like owners, and holding ourselves to the highest standards.

AGILITY - With a focus on speed and adaptability, we value progress over perfection and are continuously learning and improving.

AMBITION - We push boundaries, make bold bets, and strive to be the best in every aspect.

CLARITY - Through straightforward communication and well-understood goals, we encourage ideas and value honesty.

EFFICIENCY - Resourcefulness and frugality are our cornerstones. We aim to extract maximum value with minimum input.