IT Support Services Apprentice

Employer description: Wandsworth and Richmond Councils are creating something extraordinary that impacts over half a million Londoners every single day - a unique organisation that focuses on new ways of working in a positive and supportive working culture. We work together across services and boundaries inside and outside the Council to deliver vital public services.

Now we are seeking and Apprentice ICT Support Technician to assist Corporate IT staff in providing ICT services to all of the Council's service Departments.

Overview: You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship.

Salary: First year - £19,747 per annum. After first year completed, depending on performance - £24,684 per annum.

Primary responsibilities will be to:

• Record and analyse any IT incidents or requests
• Troubleshoot and resolve assigned IT related incidents
• Ensure customers are dealt with in a speedy, efficient and courteous manner
• Progress requests for new hardware and software, or equipment moves
• Build and/or configure hardware equipment
• Install and configure software to meet customer requirements
• Ensure all hardware assets are appropriately badged
• Maintain accurate records of work completed

Desired skills:

• Good customer service skills
• Eye for detail
• Self-motivated
• Good basic IT knowledge

Entry requirements:

• 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject.

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website.

Working week: 36hrs per week.

Benefits:

• Agile working
• 40 days paid holiday pro rata
• Interest free travel card loans
• New technology scheme
• Discounts on many leisure activities, restaurants and shops

Future prospects:We have had many successful apprentices who stay on as permanent employees after their apprenticeship is completed, or you could progress to a higher-level apprenticeship.

Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!