IT support engineer

About us

We're Breast Cancer Now, the research and support charity. We're the place to turn to for anything and everything to do with breast cancer. However you're experiencing breast cancer, we're here.
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.

About the role

As a member of our corporate services directorate, you'll be proactive in maintaining quality and high availability IT systems by providing first and second-line IT support to around 400 staff across 4 offices and 200 associates in a smaller capacity. This includes user management, telephone system administration, backups, software compliance, PC refreshes, documentation, and user training. This is also an excellent opportunity for you to hone and develop your IT skills through the learning and development opportunities that are available.

About you

As a key member of our IT team, you'll be an active team player with the ability to engage with the people who use our IT systems. You'll have sound problem-solving skills and be thorough in your approach with an excellent eye for detail. Highly organised, you'll be able to manage your time and priorities well. We're mostly a Microsoft environment and you'll require and demonstrate the fundamental skills to go with that (Windows 10, Office 365 apps and administration with Active Directory). You'll be able to troubleshoot basic network issues and manage corporate backup and antivirus solutions.

Job description and benefits

Please download the job description and our attractive benefits package.

Primary location of role and hybrid working

This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.

How to apply

We hope you choose to apply for this role. To support your application, you'll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you've any immediate questions please email

Our commitment to equity, diversity and inclusion

We're committed to promoting equity, valuing diversity and creating an inclusive environment - for everyone who works for us, works with us, supports us and who we support.

Closing date: Monday 24 February 2025 at 09:00am

Interview date: Weeks commencing Monday 10 or Monday 17 March 2025