IT Support Engineer (1st/2nd Level) - 6 months - Amsterdam

IT Support Engineer (1st/2nd Level) - 6 months - Amsterdam

Join a leading Cisco Gold Partner and take your career to the next level as a Level 1 Support Engineer in Amsterdam! This is a hands-on role where you'll be supporting cutting-edge technologies and network environments for high-level clients.

Key Responsibilities:

• Troubleshoot, maintain, and repair computer systems, hardware, and peripherals.
• Document, upgrade, and replace hardware/software systems.
• Maintain user account information, security, and system groups.
• Ensure effective service delivery while minimizing downtime for customers.
• Serve as the primary point of contact for customers from ticket assignment to resolution.
• Review and improve internal processes to streamline customer support.

What We're Looking For:

• 3-5 years of experience in technical support, especially with Apple/Mac OS and hardware.
• Strong skills in networking, VPN, wireless, and ticketing systems.
• Excellent problem-solving skills and the ability to support financial clients.
• Great communication skills with the ability to explain tech issues simply.

Duration: 6 months

Rate: Competitive

Location: Amsterdam (5 days onsite)

Start Date: ASAP