IT Specialist
Posted 6 days 11 hours ago by Aristocrat
- Creates and manages all IT incidents and requests utilizing the IT ticketing system.
- Support for onboard & offboard activities, including provisioning and deprovisioning of user accounts.
- Software deployment.
- Provides phone support to all associates to ensure effective and efficient incident response and escalation.
- Remotely troubleshoots end user inquires including but not limited to hardware, software and telecommunication issues.
- Escalation of tickets when appropriate.
- Participates in assigned audit tasks to maintain a secure and compliant environment.
- Participates in Asset Management efforts of IT equipment and software licensing.
- Promotes and educates end users on available technologies.
- Manage tickets to established SLA and KPI's.
- Providing 24/7 on call support for critical issues.
- At least 1 years' experience working in a Customer Service facing role providing IT helpdesk, service desk or desktop support services.
- Relevant technical certifications from companies such as Microsoft or CompTIA is a plus.
- Understanding of ITIL.
- Highly service oriented.
- Fluent spoken and written in English, other languages an advantage.
- An accomplished problem solver.
- Ability to work effectively across numerous internal departments.
- Excellent organizational skills.
Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We're a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.
We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. We offer a range of flexible working options through all.flex, our flexible hybrid work model and invite you to have a conversation with us about flexible working. EEO M/F/D/V
World Leader in Gaming Entertainment
Robust benefits package
Global career opportunities
All about the Player
Talent Unleashed
Collective Brilliance
Good Business Good Citizen
The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.
Travel Expectations None