IT Service Delivery Manager

Are you the kind of leader who turns chaos into clarity and creates calm in the storm?

Step into a service delivery leadership role where your ideas, strategy, and guidance will shape the future of IT services.

All for a company where excellence is the standard, not the exception.

You won't be just another cog in the machine - you'll be the engine driving service excellence in a company where customer success is everything.

In fact, this role will offer a seat at the senior leadership table.

This Service Delivery Manager position will place you at the heart of a successful IT Service Provider, where you'll have a direct hand in leading service delivery, client satisfaction, and shaping the future of their tech team.

What's in it for you?

• Salary: £47,000 - £57,000
• Location: Portsmouth (3 days in the office, 2 days working from anywhere)
• Impact: Take charge of a highly skilled team and be responsible for service delivery operations across sales, post-sales, and projects.
• Culture: This is a company that thrives on reputation, not fluff. No corporate buzzwords - just good people doing great things.
• Perks: Comprehensive benefits package, flexible working, and even casual Fridays!
• Growth: Be part of the senior leadership team moving forward!

What you'll do:

• Lead and inspire a team of service specialists, ensuring smooth service delivery across client onboarding, projects, and day-to-day operations.
• Be the point person for client relationships, driving customer satisfaction through thoughtful leadership and proactive solutions.
• Collaborate with the wider senior management team and company directors to elevate the overall customer experience and drive continuous improvement.
• Oversee projects, handle escalations, and mentor your team to ensure every challenge becomes an opportunity.

About you:

• You've got proven experience in a Service Delivery Manager role, preferably in an MSP or IT services environment.
• You're comfortable leading from the front, managing everything from service improvements to client success.
• You know your way around ITIL frameworks and project management processes.
• You have the people skills to build strong client relationships and manage a high-performing team.
• Bonus points if you have experience with ISO/IEC standards and project management certifications like PRINCE2 or PMP.

Why wait?

If you're ready to step into a role where you'll directly influence how a company delivers IT excellence, this could be the perfect opportunity for you. Make your mark in an organisation that values your skills, ideas, and leadership.

Interested? Let's have a confidential chat.

Send your CV to bob com to start the conversation today.