IT Field Delivery Engineer

Key responsibilities:

• Be part of the 24x7 rota on a one in four basis (flexibility required)
• Project Manage and lead major system outage situations on customer sites. This may include temporary management of other staff to resolve incident.
• Provide technical support to other Managed services functions.
• Repair and maintain hardware (Servers, PC's, Laptops, Printers and associated peripherals).
• Complete software incidents to customer/manufacturer procedures and specifications.
• Installation of hardware to manufacturers/customers specification. Complete MAC's to manufacturers/customers specifications.
• Utilise PDA to check and update allocated calls in a timely manner to achieve required SLA and reflect actual work done in real time.
• Communicate with Call Administration and the Branch throughout the day.
• Complete part movements (RMA generation & physical movement) in a timely manner, returning items as directed by the Branch.

Skills and experience:

• Good overall IT knowledge
• Full UK Driving Licence
• Software/hardware background/knowledge
• Excellent Customer Service skills

Ability to work under pressure

Salary Package: Competitive base salaryplus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year

Hours: 9.00 am - 5.30 pm Monday - Friday and out of hours rota.