IT Desktop Team Lead

IT Desktop Team Lead - Birmingham - Permanent - £50,000 per annum

I have an exciting new opportunity that has become available for a IT Desktop Team Lead to work for our leading Birmingham based global law firm on a permanent basis.

Manage a team of up to 10 EUS analysts (2nd line) across multiple locations and ensure a high quality of IT Support for end users at all times.
Contribute to the maintenance and adherence of the operational processes, toolsets and procedures
Take responsibility for ensuring the End User Support team provides a high level of service to the business.
Provide oversight and direction for all team members.
Lead employees to meet with organisations expectations for productivity and ensure that the organisations values are met and adhered to.
Coach, mentor and develop staff.
Scheduling and allocating tasks across the team.
General people management skills.
Setting service and behaviour standards.
Liaise with other internal support teams, internal senior management and suppliers in the day to day management of Incidents and Service Requests.
Identify key issues and risks, escalating promptly to line management team.
Experiencing of managing a small team.
Management of small projects on time and in budget.
Previous experience working in an onsite 2nd line engineering role.
End point device hardware knowledge (HP, Apple - laptops, iPhones, iPads, office telephony and Wi-Fi).
Device administration in SCCM, MDM, Active Directory.
User administration in Microsoft Office 365, Active Directory.

IT Desktop Team Lead - Birmingham - Permanent - £50,000 per annum

In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.

DGH Recruitment Limited acts as both an Employment Agency and Employment Business