IT Application Specialist

Posted 2 days 2 hours ago by i3 Resourcing Limited

£50,000 - £55,000 Annual
Permanent
Not Specified
Other
London, United Kingdom
Job Description

IT Application Specialist

£55,000

City of London

Hybrid - 60/40 office/home

Application, Applications, Apps, Specialist, Engineer, IT Operations, Software Applications, SQL, Software Application Support, ITIL, Sharepoint, Lon

  • work as part of the Application Services team in a newly created function within the IT Operations team
  • assist with supporting, maintaining, and optimising all third-party software applications
  • troubleshooting issues, providing user support, and ensuring applications meet the requirements of the business
  • build relationships with internal and external stakeholders
  • have some exposure to insurance industry applications
  • act as an escalation point for the service desk in relation to incidents
  • be responsible for working with the third-party support

Responsibilities:

  • Liaise with business users to understand, troubleshoot and resolve 2nd line IT related incidents and services relating to applications.
  • Analyse the impact of issues on business processes to support issue triaging and escalation.
  • Liaise with software vendors for advanced troubleshooting and support.
  • Work with the Application Services Manager
  • Work with the Service Desk team
  • Contributing information to the team about known errors and workarounds relating to incidents and problems.
  • Establish strong business and supplier relationships to drive application and business change to maximise benefit and improve processes.
  • Assist in all aspects of application changes and fixes, from scope design, testing and release to production.
  • Provide guidance and consultation on applications

Requirements:

  • Minimum of 3-5 years of experience in software application support
  • Microsoft Office Suite and Windows knowledge.
  • Experience of Incident Management, Service Transition, Change & Problem Management, with Vendor Management preferred.
  • Excellent customer service and business stakeholder management skills.
  • Extensive experience utilising service desk tools to track issues/problems/etc.
  • Desirable:
    • SQL
    • software development processes
    • SharePoint
    • ITIL v3 or v4 qualification