Insurance Broker Accounts Team Manager

Job Title: IBA Team Manager

Location: London (Hybrid Working Available)
Salary: Up to £65,000

About the Role

An excellent opportunity has arisen for a detail-oriented and analytical individual to join the Client Finance Operations team of a leading global insurance brokerage. This team plays a pivotal role in the reconciliation and management of client money, collaborating with both clients and insurance underwriters.

This role is ideal for a candidate with a background in finance or insurance broking accounts who is looking to make an impact in a dynamic and growing business. The successful candidate will focus on enhancing insurer relationships, ensuring service excellence, and contributing to the delivery of high-quality outcomes.

Key Responsibilities

• Coaching and mentoring team members to enhance their skills, enabling them to excel in their roles and achieve professional growth.
• Analysing bureau management dashboards and financial data, identifying root causes of issues, and collaborating with internal stakeholders to address them effectively.
• Supporting IBA Managers and Senior Managers in overseeing the day-to-day operations of the IBA bureau team.
• Monitoring key performance indicators (KPIs) and service level agreements (SLAs) set by the business, and providing guidance to ensure the team meets performance objectives.
• Serving as a point of contact for clients and insurance underwriters, fostering strong relationships, and driving continuous process improvements for mutual benefit, including initiating key partnership meetings with insurers.

Candidate Requirements

The ideal candidate will demonstrate a proactive and analytical mindset, strong attention to detail, and excellent communication skills.

Specific requirements include:

• A background in finance or client finance operations.
• Strong knowledge of insurance broking accounts and FSA client money rules.
• Proficiency in Microsoft Office Suite, particularly Excel, and familiarity with industry software such as Power BI, Brokersure BE/EA, and A4B.
• Strong numerical and analytical skills, with the ability to interpret financial data and facilitate decision-making.
• Excellent verbal and written communication skills, with the ability to build and maintain professional relationships.
• Previous line management and works well as part of a team in support of other team colleagues.