Infrastructure Manager

It's finding innovative ways to make progress, and it's helping to create world-class experiences for all our audiences: this is what makes working for Royal Collection Trust exceptional.

Royal Collection Trust is responsible for the care and presentation of one of the world's most important art collections and manages the public opening of The King's official residences and associated commercial activities

We operate from venues across the UK, and our infrastructure underpins all of our commercial and charitable activities, including tickets sales, retail operations and collections management.

Working at the heart of our commercial operations, you'll lead a team responsible for the management, development, delivery, support and compliance of a diverse set of applications, platforms, services and infrastructure.

Key Responsibilities:

• You'll take charge of the operation and performance of our application and infrastructure portfolio, setting the direction and standards for its use.
• Leading the systems support team, you'll define processes, set and ensure service level agreements are met, and develop your team to ensure it is motivated to excel.
• With an in-depth understanding of the business processes you're supporting, and the application and infrastructure architecture and integrations with other systems, you'll work closely with stakeholders to identify technical continuous improvements and deliver feature requests.
• You'll be responsible for ensuring that our systems are secure and maintain industry and regulatory compliance, overseeing quality-assured upgrades and patching, and delivering them over dedicated and compliant IT network connectivity.
• Managing our commercial hardware inventory, you'll ensure that assets are controlled, maintained and optimised to the environments in which they operate.
• You'll collaborate with partners on the design, configuration and maintenance of Windows builds and deployments via Autopilot, and take responsibility for the management of users, devices and deployments through Microsoft Intune.
• Managing supplier relationships, you'll ensure that service contracts are delivered to the highest standards.
• You'll be responsible for incident management and disaster recovery plans Relating to the provision of commercial infrastructure.

Essential Criteria

• With expert knowledge of enterprise-level commercial systems and infrastructure, systems implementations and integrations, and experience of endpoint and user management using Microsoft Intune, you'll be well-equipped to handle the technical demands of the role.
• You'll have experience of operating a compliance and control environment relevant to commercial operations (including security, data handling and PCI DSS) and an ITIL4 qualification or equivalent experience.
• Having managed a portfolio of external suppliers, you'll know how to oversee performance and get the best out of third-party relationships.
• With great people management skills, you can manage and develop a support team (1st and 2nd line) whilst providing expert 3rd line technical support.
• Familiar with AGILE working methods and with excellent stakeholder management and leadership skills, you can build effective working relationships and drive projects forward.
• With a methodical, logical and analytical approach to problem solving, you're adept at applying technological solutions to business processes.
• Self-motivated and proactive, you'll thrive in a role that offers both strategic and hands-on responsibilities.