Individual Giving Manager

The Talent Set are delighted to be working with a fantastic charity where mental health, wellbeing, and support is at the heart of what they do. We are recruiting thier Individual Giving Manager, which is a brand new role for the charity.

The charity offers a flexible working environment, with hybrid working 2 days per week from their office in Oxford.

This new role will be responsible for developing and managing the charity s Individual Giving (IG) programmes across a variety of activities that support donor relations - including retention, acquisition and cultivation whilst delivering excellent supporter journeys.

Key Responsibilities:

• Oversee the day-to-day management of all IG programmes, appeals and campaigns in line with the overall fundraising strategy, targets and objectives.
• Develop and manage fundraising appeals, ensuring they are compelling and effective in generating support from both existing and new supporters.
• Develop and implement new IG initiatives including supporting GDPR and lead generation projects.
• Implement the delivery of excellent supporter care and stewardship processes ensuring all donors are appropriately thanked and stewarded.
• Plan and deliver activities that identify and cultivate donors (regular communications and meaningful updates etc) to increase engagement and conversion rates across all segments.
• Create, plan and implement multi-channel supporter-centric campaigns to drive engagement from new and existing supporters.
• Test, monitor and evaluate for insight and future planning of appeals and campaigns.
• Lead on the implementation of new IG programmes associated with IG such as raffles, lotteries etc.
• Utilise the CRM and other platforms for data maintenance, insights and reporting - using key learnings and insight for data segmentation and the delivery of timely targeted and engaging communications to supporters.
• Responsibility for line managing a small team, providing guidance and support to ensure effective execution of fundraising strategies, while also collaborating with external agencies to enhance campaign development and successful outputs.

Person Specification:

• Demonstrable experience within a similar IG role in the voluntary sector, with a proven track record in IG and donor management.
• Proven track record of meeting or exceeding targets from unrestricted donations.
• Delivering donor recruitment and retention projects from initiation to completion.
• Planning, delivering and managing individual giving programmes with the ability to create and tailor engaging, emotive copy for a range of different channels.
• Knowledge and understanding of targeting, segmentation and response analysis.
• Understanding of testing, validation and utilising key learnings and insight driven data to take campaign learnings forward.
• Understanding of Data Protection and fundraising regulations, compliance and best practice.

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.