Housing Income Manager

This is an opportunity to join Refuge as a Housing Income Manager.

The Housing Income Manager is Refuge's expert lead and responsible for all elements of housing income management for our accommodation, including the policy framework, service charge calculation and rent setting, housing income budgets, training and management of rent collection, reporting and ensuring that all the processes meet the high standards set by the organisation and regulations in place.

Some of the key accountabilities are:

• Leading and managing the delivery of high-quality income management support services to meet performance targets and assist in the delivery of the department's, strategic and operational objectives.
• Be our rent and service charge setting lead who will work collaboratively with our landlords, residents, finance and services colleagues and other Stakeholders to drive continued improvement with rent and service charges
• Develop knowledge of our services to ensure charges are affordable and represent value for money and accurately reflect the scheme composition
• Monitoring, supporting, training and motivating services staff to deliver income management and financial inclusion and ensuring high levels of customer service are given to customers and colleagues.
• Provide accurate and timely monitoring information to Services. Provide training and expertise to Services teams on income management and financial inclusion
• Overseeing and managing processes relating to income management and financial inclusion to ensure debt to the Charity is minimised and the Charity's policies are consistently applied.

For further information on the job role and person specification, please view our job information pack.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 25 November 2024.

Interview Date: 5 December 2024.