Helpdesk Coordinator

New Helpdesk Coordinator job available in central Norwich - 6-8 Month Maternity Cover

Your new company
Hays is currently working exclusively with a highly successful and reputable commercial real estate services company to recruit a Helpdesk Coordinator on a long-term temporary assignment. This organisation provides a range of services on behalf of their client and this role will specifically support the maintenance arm of the company.

Your new role
This role will support the Contract Supervisors and Operations Manager in facilitating all incoming requests for work. More specifically, you will be responsible for:

• Managing a busy inbox and responding to all requests and queries
• Take inbound calls from customers about new job requests
• Book workers into repair jobs
• Schedule jobs and log onto the in-house system
• Support in processing all associated paperwork
• Produce ad hoc reporting for management

This is a full-time role, working 40 hours a week, between the hours of 8AM and 5PM, Monday to Friday. This role is based wholly on site in a central Norwich location.

What you'll need to succeed
You will have strong IT skills and a strong working knowledge of MS Office. You will have an excellent attitude towards team collaboration and want to learn new skills. Ideally, you will have experience in a similar office administration or customer service type environment.

What you'll get in return
You will receive competitive weekly pay, free off-site parking and excellent opportunities to develop your skills.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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