Helpdesk

• Job Type: Full-time. Permanent
• Hour of Work: Monday to Friday, 8am to 5pm
• Annual Salary: £25k - £32k (DOE)
• Location: Waltham Forest. Fully office based.

We are seeking a dedicated Planner to join a family run contractor, providing exceptional repairs and servicing administration. This role and involves dealing with enquiries, liaising with tenants and clients, and ensuring a high level of customer satisfaction.

• Handle telephone and email enquiries from tenants and clients professionally and promptly
• Allocate daily workloads to engineers and make appointments for gas, electric, and plumbing jobs.
• Monitor progress of works, book further works, provide quotes, and ensure financial completion of jobs.
• Invoice jobs to the correct clients and distribute gas and electrical certification as required.
• Order parts in advance to ensure smooth service delivery and minimise recall access rate.
• Confirm appointments to reduce no access rate and log parts for easy pick-up.
• Reach KPIs and SLAs in line with business contracts and perform other duties as needed.

• Experience within a customer service
• Experience in social housing
• Strong organisational and communication skills.
• Ability to work under pressure and meet deadlines.

• Company events.
• Company pension.
• Free parking onsite.
• 20 days annual leave + 8 bank holidays.

To apply for the Planner role, please submit your CV today. Immediate start for right candidate.