Head of Operations and People

Head of Operations and People

Are you a dynamic and organised leader, ready to inspire and support a dedicated team of staff and volunteers?

This is an exciting opportunity to take on a senior leadership role, where no two days are ever the same! We re looking for someone who can juggle multiple roles, tackle new challenges daily, and make a real impact on the lives of young people and the community.

If you re excited about using your professional experience to make a difference to young people, this could be the perfect role for you!

As an equal opportunities employer, the organisation welcomes applications from under-represented groups; in particular from Black, Asian, Mixed Race and other ethnically diverse individuals, people with disabilities, and members of LGBTQ+ communities. The dedicated Equality, Diversity and Inclusion Group, with support from the Senior Leadership Team, is actively promoting and advancing diversity and inclusion, ensuring a culture where everyone can be themselves and thrive.

Position: Head of Operations and People

Location: Crewe/hybrid (office working days in Warrington approx. 3 days a week during construction of the Youth Zone, after opening full time hours in Crewe)

Salary: £35,000 to £40,000 (dependent upon experience)

Contract: Permanent

Hours: Full-time, 37.5 hours per week

Benefits: 33 days holiday inclusive of bank holidays; workplace pension; free gym access (once the site has opened); access to the OnSide Talent Academy; bespoke training and mentoring.

Closing Date: 28th February at 12pm noon

Interviews: First stage: 11th/12th March, Second stage: Afternoon and evening 20th March

About the Role

The Head of Operations & People role is a key position. As part of the Senior Management team, you ll lead and manage the back-office functions, ensuring the best possible service is delivered to the thousands of young people.

In this role, you ll also serve as the secretariat for the Board of Trustees and oversee monthly payroll administration.

Key duties include:

• Oversee full recruitment and onboarding, ensuring compliance with safer recruitment practices.

• Manage HR processes, including investigations, leave, and absence management.

• Ensure compliance with employment, safeguarding, and health & safety regulations.

• Maintain and update policies, procedures, and employee records in line with legislation.

• Oversee financial processes, including payroll data and invoicing, with administrative support.

• Manage administrative systems, reporting, and staff training on system use.

• Provide leadership through line management, staff development, and participation in strategic planning.

About You

We re looking for an experienced and professional operational manager with HR experience, who is passionate about making a positive difference in young people s lives and thrives in a fast-paced, varied environment.

You will also need experience of:

• Office administration and management functions

• Basic accounts work and/or payroll

• Managing IT Systems and Data management

• Customer service (within an office / charity environment)

• Onboarding and training team members to use systems and follow standard operating procedures

• Leading or managing a small team, with the ability to motivate and inspire

• Excellent communication skills with ability to establish a rapport and communicate effectively with stakeholders- at all levels and from all sectors

To apply, you will be asked to submit a CV and supporting statement via the company website.

About the Organisation

This is a brand-new locally run youth charity in Crewe. It is set to provide thousands of young people with the opportunity to have fun, make new friends, try something new and feel safe. With community centric values and located in the heart of Crewe, it will be an inspiring place for young people aged 8 19, and up to 25 for those with additional needs, to enjoy their leisure time. The building is due to be completed in 2025.

The charity recognises that the workforce is under-represented in certain areas and are committed to addressing this. Therefore, they actively encourage applicants to submit anonymous applications; in practice this means removing your name and email address from your CV and cover letter. The HR Lead will have these details from your submission, but they will not be available to the selection panel when they are considering your application.

The charity is committed to the safeguarding of young people. In accordance with their Child Protection and Safeguarding procedures, this position requires an Enhanced DBS check.

Other roles you may have experience of could include Head of HR, HR Manager, Head of Operations and HR, People Director, Operations Director, Director of People and Operations, Operations & HR Director, Head of People and Business Operations, etc.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.