Head of Operations

The Building Societies Association champions, represents and supports mutual lenders and deposit takers across the UK, and has done so since 1869. We are highly respected for our representational advocacy to external bodies such as government departments and financial services regulators. As well as proactively campaigning on behalf of the sector, we frequently respond to consultation papers and provides information and advisory services to its Members and Associates.

This is an exciting and significant time to join BSA as the building society sector reaches its 250th year, and against a changing government landscape where support for the sector is on the rise. We have talented and committed team, and a purpose-based culture, that supports and convenes the sector, providing policy expertise, data and insight as well as organising events and training to support best practice and knowledge exchange.

We are now seeking a new Head of Operations to join the BSA's senior leadership team, reporting to the current Chief Executive, and who will take the lead in welcoming a new CEO in early 2026. This is a pivotal appointment, at an important time in our journey, and the postholder will play a key role in the overall strategic direction of the organisation. This role comes with considerable responsibility and autonomy - the successful candidate will have principal responsibility for the BSA's finances, people, property and operational efficiency.

As a senior leader, you will bring a background across financial management, HR, and estates, alongside the big picture thinking necessary to lead and develop key operational functions - importantly, you will be able to balance strategic leadership with hands on delivery. You may also have led teams through change, and will secure personal credibility with stakeholders quickly. With strong negotiation skills, you will work flexibly and at pace; at the same time, you will be skilled in creating and maintaining a high-performance and purpose-driven culture, inspiring and influencing at all levels, and working collaboratively with our hard-working teams.

To find out more and apply for the role please visit:

Closing date: Friday 21 st March 2025