Head of Insight and Housing Strategy

The London Borough of Harrow is seeking a passionate and analytical leader to become our Head of Insight and Housing Strategy Manager.

In this role, you will:

• Play a pivotal role in shaping the future of housing in Harrow.
• Develop and implement a long-term housing strategy that aligns with the council's overall goals.
• Conduct high-level analyses to identify and address housing issues in our community.
• Foster collaboration between residents, housing teams, and other council departments to develop innovative solutions.
• Oversee a robust framework for handling housing complaints and drive continuous service improvement.
• Put resident priorities at the centre of decision-making.
• Champion advancements in housing IT systems to optimise efficiency.

Are you the one we're looking for?

We're searching for a strategic thinker with a proven track record in housing analysis and strategy development. You are an excellent communicator who thrives in collaborative environments and possesses the ability to motivate and inspire others. Your passion for housing and resident well-being is evident, and you are committed to driving positive change.

If this sounds like you, we encourage you to apply!

The successful candidate will have:

• Experience of housing strategy and wider regulatory and legislative framework for housing.
• Experience of developing and implementing programmes and strategies which maximise resident satisfaction and drive continuous improvement.
• Experience of implementing new IT systems in housing to deliver improved outcomes.
• A track record of establishing and maintaining a strong performance culture, including effective performance measures, the evaluation of service quality and improving service delivery, which meets the needs and expectations of customers.
• A strong and highly motivated leader with energy and credibility who commands the confidence of Members, senior managers, colleagues, partners and stakeholders.
• Highly developed analytical and interpretation skills enable judgements on frequently highly complex and often conflicting facts and circumstances.
• Experience working with elected members to deliver effective resident-focused outcomes and high satisfaction levels.
• Strategic thinker, able to develop strategy and initiate and evaluate changes in policy and procedures.
• Ability to understand the view of service users and to reflect this in IT service design and provision.
• Able to act both corporately and collaboratively.