Groups & Events Sales Coordinator (M/F/D)

We are looking for a Groups & Events Sales Coordinator to join our Team at Mandarin Oriental Savoy, Zurich.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Savoy, Zurich is located in the heart of the Old Town, in the main business center, close to the city's leisure attractions and just a short walk from the shores of Lake Zurich. The Mandarin Oriental Savoy, Zurich has 80 guest rooms and suites and three dining venues, including an all-day dining restaurant, a specialty restaurant and a lobby lounge. The hotel is ideal for meetings and events with its newly renovated event facilities, including a grand historic ballroom.

About the job

Based at the Mandarin Oriental Savoy, Zurich within the Groups & Events Sales Department in Zurich, the Groups & Events Sales Coordinator provides administrative support to the Groups & Events Sales Team, ensuring smooth operations and efficient coordination.

As Groups & Events Sales Coordinator, you will be responsible for the following duties:

• Effective sales of the meeting space and group room revenue in line with MOHG standards
• Maintains the customer relationship from the initial stage through to the post event phase to the return to sales for re-solicitation
• Coordinates and communicates verbally and in writing with the customer and hotel operations the details of the event. Attains and provides post-event feedback to the customer
• Liaison between the operation and the customer throughout the event process (pre-event, event, and post-event)
• Is accountable for customers' experiences from file turnover through the post event phase until turnover back to sales.
• Makes presence known to customer during the entire event process. Is available to solve problems and/or suggest alternatives to previous arrangements
• Greets customer during the event phase and hands off to operations for the execution of details
• Effectively upsells throughout the pre-event and event phases

As Groups & Events Sales Coordinator, we expect from you:

• Previous experience in Events and Groups Sales is required for this role
• Previous experience in a luxury hotel environment would be an advantage
• Must be excellent in using computer and well versed in all computer applications
• Charming and outgoing with excellent interpersonal skills for both external and internal customers
• Ability to work under pressure
• Positive attitude and good communicator
• Excellent knowledge of German and English. Further foreign language skills are an advantage
• Effective time management, communication and presentation skills
• Flexibility to respond to a range of different work situations
• The successful candidate must already be eligible to work in Switzerland

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the , you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Swiss Deluxe Rates

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