Genesys Cloud Developer

Join a dynamic team focused on transforming digital customer engagement through Genesys Cloud. We are dedicated to delivering seamless, innovative, and user-friendly ways for customers to interact with businesses. From enhancing contact options on web and mobile platforms to integrating AI-powered conversation summaries, our mission is to create smarter, more efficient communication solutions.

Your Role

As a Genesys Developer, you will design and implement customer interaction solutions using Genesys Cloud. Your work will involve optimizing routing strategies, developing data-driven automations, and ensuring a seamless user experience. Collaborating with a cross-functional team in an Agile environment, you will contribute to the evolution of digital communication channels.

Key Responsibilities

• Develop and optimize Genesys Cloud solutions, including interaction flows, routing strategies, and automation.
• Create and manage data actions, tables, and scripts to enhance contact center operations.
• Utilize Python to integrate automation and improve platform capabilities.
• Analyze and report on system performance, identifying opportunities for continuous improvement.
• Work within an Agile/Scrum team, participating in sprint planning, stand-ups, and reviews.
• Conduct testing and manage test cases in Azure DevOps to ensure stability and reliability.
• Stay updated on Genesys Cloud advancements and implement new features where applicable.
• Collaborate closely with stakeholders to enhance the customer experience.

What You Bring

Must-Have Skills:

• Genesys Cloud (Medior level) - Strong expertise in interaction flows, routing, data actions, and performance monitoring.
• Python - Experience in Scripting for automation and integrations.
• Agile/Scrum - Ability to work in an iterative development environment.
• Contact Center Expertise - Understanding of customer interaction technologies and best practices.
• Testing & Azure DevOps - Ability to create and manage test cases.
• English Proficiency - Strong written and verbal communication skills.

Nice-to-Have Skills:

• Dutch language skills - Beneficial for local team and client interactions.
• Azure CI/CD & DevOps - Experience with pipeline automation and project tracking.
• Onsite Availability - Willingness to work onsite occasionally.
• Project Management Exposure - Familiarity with coordinating development projects.

Your Background

• 2-4 years of hands-on experience with Genesys Cloud or similar platforms.
• Proven experience in a medior-level developer role focused on contact center technologies.
• A degree in Computer Science, IT, or a related field (preferred).

Why Join Us?

• Work on cutting-edge customer interaction solutions in digital platforms.
• Be part of an innovation-driven team that values creativity and collaboration.
• Opportunity to impact millions of customers by improving their engagement experience.
• Grow within a dynamic and Agile environment, staying ahead in Genesys Cloud development.

If you're passionate about building intelligent, data-driven customer interactions and thrive in an Agile environment, we'd love to hear from you!