General Manager

Are you a passionate leader who puts people first? Do you thrive on delivering exceptional guest experiences and driving your team to new heights? If so, we have the perfect opportunity for you at the Balmoral Arms in Ballater.

As the General Manager, you will be the heart and soul of our beautiful hotel, leading a dedicated team to create memorable experiences for our guests. We're looking for someone who is not just passionate about hospitality but also deeply committed to putting people first-whether that's our guests, our team members, or the local community.

Key Responsibilities:

• Guest Experience: Lead by example in delivering a warm, welcoming atmosphere where every guest feels valued. Your passion for hospitality will inspire your team to provide the highest levels of service, ensuring that every guest leaves with a smile.

• People Leadership: Foster a positive, people-first culture within the hotel. You'll be a mentor, coach, and role model for your team, helping them grow and succeed in their roles. Your leadership will create an environment where team members feel appreciated, motivated, and empowered to deliver their best work.

• Operational Excellence: Oversee all aspects of hotel operations, ensuring smooth day-to-day management. You'll be hands-on, with a keen eye for detail, ensuring that everything from guest services to housekeeping is delivered to the highest standard.

• Financial Management: Drive the financial success of the hotel by managing budgets, controlling costs, and identifying opportunities for revenue growth. Your commercial acumen will ensure that the Balmoral Arms continues to thrive while maintaining its reputation for excellence.

• Community Engagement: Build strong relationships within the local community, positioning the Balmoral Arms as a hub of hospitality in Ballater. Your commitment to local partnerships will enhance our brand and contribute to the overall success of the hotel.

What We're Looking For:

• Proven experience in a leadership role within the hospitality industry, preferably as a General Manager or in a senior management position.
• A people-first mentality with a genuine passion for guest service and team development.
• Strong financial acumen with the ability to manage budgets and drive revenue.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with guests, team members, and the community.
• A hands-on approach with a keen eye for detail and a commitment to operational excellence.