Fundraising Events Coordinator (12 Month FTC)

Summary

We are looking for a Fundraising Events Coordinator to join our high performing Community & Events Team. The team are driven to maximise opportunities, striving to reach ambitious targets and provide an excellent supporter experience.

The Fundraising Events team raises funds through a range of bespoke and third-party events such as One Million Steps Challenge, Swim 22, London Marathon and Great North Run. Since the pandemic, events at Diabetes UK have seen a strong come-back and we are now in a position to achieve significant and sustainable growth. The Fundraising Events Coordinator is a key role within our Engagement & Fundraising Directorate, helping deliver incredible experiences for any supporter that chooses to take on an event for Diabetes UK.

We have a friendly and inclusive working environment here at Diabetes UK and are proud of our hybrid approach which allows great flexibility in the way that we work. This means that you can balance your working time between home and the office, subject to the needs of your role.

Interview(s) date: 28th November 2024

Package

What we can offer you:

• Generous annual leave starting at 25 days plus bank holidays (pro-rata for part-time)
• A Cash Healthcare Plan (giving you up to £1,600 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments)
• Early finish Friday and flexible working as part of our approach to activity based working (not applicable to roles with fixed shift patterns)
• 2 Days TOIL in recognition of fixed shift patterns (pro-rata for part-time)
• Discounts on gym membership
• Employee assistance programme to give you support on any issues that come up in life
• Annual season ticket loan (on completion of your probation period and if contract is permanent or longer than 12 months)
• Very active social scene including sport teams, gardening and other activities
• Generous pension provision, life assurance and income protection insurance
• Cycle to work scheme (eligible for scheme if contract is permanent or longer than 12 months)

Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.

Main Responsibilities

As a Fundraising Events Coordinator you will provide an excellent customer experience to participants taking on fundraising events for Diabetes UK. The Fundraising Events Coordinator will provide professional, timely and engaging support that enhances supporter stewardship and maximises income generation.

You'll be supporting the Fundraising Events Managers, acting as first point of contact for our supporters, providing admin support through telephone, email, and social media channels. You'll build and manage relationships with existing and new supporters. From registration to the end of their supporter journey, you'll help create amazing experiences for our event participants, from the moment they engage with Diabetes UK, building loyalty that lasts beyond event day. This role works with data through maintaining our database and you'll also need to update records on platforms like JustGiving and Enthuse. This requires accuracy and working under the requirements of GDPR.

Assigned 'lead coordinator' on high profile events, you will support the Event Manager with the development and delivery of events from setting up registration forms all the way through to post-event thanking. You'll also work with other teams and suppliers that support the planning and delivery of our activity. You'll help engage with our digital adverts and identify compelling supporter stories.
You may also be responsible for management of your own projects as well as maintaining & optimising administrative systems and processes.
You will work collaboratively across the organisation to deliver events that help us achieve our mission. This is an exciting time to join us as we focus on our commitment to create a world where diabetes can do no harm.

Ideal Candidate

The successful candidate will be a confident, conscientious team player, with excellent customer service skills, who is quick to learn, highly organised and a proactive problem solver. They will have worked in a customer service focused administrative role, preferably in the charity sector. They will also have strong abilities in managing competing deadlines and organising their time effectively to prioritise workload. They will be able to effectively build working relationships with colleagues in a professional manner and demonstrate high standards of written and verbal communication.