Food & Beverage Team Leader - Elston

Food & Beverage Team Leader

Location: Eden Hall, Nottinghamshire

About Us:

Eden Hall Day Spa is an award-winning luxurious day spa located in the heart of Nottinghamshire, offering luxury treatments featuring top product houses and state-of-the-art facilities providing the perfect retreat and most importantly, total relaxation.

Our purpose is to hire people with passion and positivity. We train you for skill, nurture you to grow and achieve your goals

The Role:

Do you have a passion for impeccable service and exquisite food?

As part of our Food and Beverage team you will have a natural way with people, an eye for detail and the drive to maintain and improve standards. It is essential that you have a desire to deliver amazing service and a personality that shines! You will work as part of a fun energetic team creating astounding experiences for our guests.

Why Join Us:

• Work in a stunning, historic estate with a commitment to excellence in hospitality.
• Competitive Rate of Pay.
• Complimentary use of the leisure and spa facilities.
• Free lunch from our staff canteen.
• Complimentary Spa Day on work anniversaries.
• Employee Benefits Program.
• Company pension contribution.
• Free Parking.
• Discount on overnight stays at Hoar Cross Hall and spa days.
• 30% discount on food and drink.
• Excellent Induction and training programme.
• Opportunities for professional development and career advancement.

Role Specification:

• Ensure high-quality service delivery and maintain high standard of customer service across all food and beverage establishments.
• Engage with guests to gather feedback and ensure their satisfaction whilst addressing any issues or concerns promptly and effectively.
• Evaluate current service methods and identify areas for improvement and implement innovative solutions to stay competitive and meet customer expectations.
• Continuously review and adjust staffing levels to meet business demands.
• Develop and supervise staff rotas to always ensure adequate cover.
• Hold monthly meetings to discuss operational aspects, including objectives, sales targets, standards, and maintenance.
• Motivate the team and provide opportunities for feedback and goal alignment.
• Demonstrate strong leadership and human resource management skills.
• Encourage and support staff development in line with the company's equal opportunities policy.
• Promote an inclusive and supportive workplace culture.
• Ensure the well-being of both guests and staff through proactive risk management.

Personal Specification:

Essentials

• Proven experience in a leadership role within the hospitality industry.
• Excellent communication and interpersonal skills.
• Commitment to delivering exceptional customer service.
• Ability to manage and motivate a diverse team.

Shift Patterns:

• 40 hours per week
• 5 days out of 7 per week
• Note: Full flexibility is key as you will be expected to work as and when necessary to meet the needs of the team and the business

People say you can't choose your family, well we choose you to be part of ours.