Facilities Helpdesk Coordinator

Posted 1 day 12 hours ago by HAYS

£29,000 Annual
Permanent
Not Specified
Public Sector Jobs
Liverpool, United Kingdom
Job Description
Facilities Helpdesk Coordinator wanted - Liverpool

Your new company
I'm working with a leading and award-winning international commercial law firm with offices in Birmingham, Hong Kong, Leeds, Limassol, Liverpool, London, Manchester, Monaco, Newcastle, Piraeus and Singapore. With more than 1000 people including 200 partners and legal directors, the firm delivers advice and strategic guidance spanning the full legal spectrum, from non-contentious advisory and transactional work, to all forms of commercial litigation. They act as a trusted adviser to a wide portfolio of clients across a wide range of specialist sectors: from transport and logistics and international trade, through to retail, insurance, marine, health, education, manufacturing, public sector and banking and financial services.
Your new role
The primary role is to be the first point of contact for all Facilities related issues, queries and reactive/scheduled works.

This includes PPM's, reactive maintenance, security, admin tasks, projects, space management, contract management (including M&E, cleaning and security contracts), ensuring compliance within legislative requirements, assistance with the strategic review and ensuring the best working environment is achieved across multiple locations.
Key Duties

  • Lead the Facilities Management helpdesk, which covers all UK offices
  • Contract management, including KPI's for suppliers (inc. M&E, security, cleaning etc)
  • Maintaining records and documentation in accordance with legislative requirements, office health & safety policies, permits and assessments
  • Facilities administration
  • Liaising with all UK landlords/building management teams ensuring site specific rules are adhered to
  • Permit applications
  • Processing invoices
  • Procurement i.e. sourcing/researching what is required to complete a task
  • Access control upkeep which includes creating access cards, full use of the access control system (training will be provided)
  • Assist with meeting room support requirements, which include (but are not limited to):
  • Room layout changes
  • Liaising direct with staff and clients
  • Part the Operations environmental, social and governance (ESG) steering group
  • Document management i.e. procedures, building guides, site logs etc
  • Assist with H&S administration and formal record keeping
  • Assist with H&S accident investigation and replenishment of stock and upkeep of firm wide records
  • Assist with H&S upkeep and review of firm wide first aider list, nominations and records to include monthly checks in accordance with The Health and Safety (First-Aid) Regulation 1981


    • What you'll need to succeed

  • Helpdesk awareness/experience
  • Facilities experience and/or relevant qualifications
  • Good IT skills inc. Excel and Word as a minimum
  • Flexibility in approach and willingness to work outside normal office hours, if required
  • Good organisational skills and diary management
  • Trade/M&E qualifications or experience
  • Good customer service skills
  • Ability to operate in a busy environment and work under pressure
  • Accuracy and attention to detail
  • Willingness to attend other UK offices when required
  • Cover other roles where/when necessary
  • Administration/practical support on bespoke projects, as required
  • Estates/building management
  • Vendor management/procurement
  • Assisting with control of central budget
  • Quality control
  • Business continuity
    • What you'll get in return
    Salary £29,000

  • Annual leave starting at 25 days
  • Birthday privilege day and Christmas shutdown
  • Holiday buy, sell and carryover scheme
  • 2 charity volunteering or pro bono days
  • Optional private medical insurance via BUPA
  • Annual fitness allowance
  • Flexible pension scheme
  • ISA saving scheme and independent financial advice
  • Medicash
  • EAP with access to counselling
  • Enhanced family leave policies
  • Access to 10 days fully subsidised emergency or back-up care per year
  • Life assurance
  • Group income protection
  • Annual travel season ticket loan
  • Hybrid working and dress for your day policy
  • Bespoke training and development opportunities
  • Financial contribution towards home working equipment


    • What you need to do now

    If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
    If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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