EUC Deployment Engineer

- 6 month contract within the public sector
- Onsite working - Edinburgh base
- £188 per day Inside IR35

EUC Deployment Engineer

Our public sector client is looking for a Deployment Engineer to join them onsite and support the coordination and delivery initiatives related to hardware refresh of end user computer devices within the organization.

Skills and Experience
* Demonstratable experience of:
o Utilising the Service Now Platform for task and asset management
o Deploying Windows 11 devices in a corporate government environment
o Laptop build and application deployment using Intune and SCCM
o Microsoft Office 365 suite
* Experience With HP EliteBook Laptops
* Excellent customer service, for all user support types
* Able to escalate issues where possible
* Be able to communicate verbally & written standard operating procedures
* PAT Testing experience and certification
* Hardware Inventory Management experience of End User IT equipment
* Experience creating rollout and asset management plans including technical design, logistics, governance and risk considerations, and training requirements. Ability to present proposals to all levels of the organisation.
* Experience of working within a mature agile team where trust, communication, collaboration, forward thinking, workload visualisation and constructive challenge are key attributes
* Be an evangelist for our chosen technology to bring stakeholders on-side
* Create and maintain service documentation.
* Knowledge and experience of VFQ/Agile techniques including Kanban
* Experience of the wider Microsoft 365 infrastructures
* Familiarity with stock rotation techniques like FIFO (First In, First Out) or LIFO (Last In, First Out).
* Deploying Ubuntu Linux to laptops utilising Landscape

Day to Day
* Manage and coordinate the initiative to refresh ~650 laptops through the
full cycle from build through kit swap, user handholding, to asset return and disposal.
* Manage and coordinate the replacement of ~100 displays
* Complete Goods Inwards process and flow for the initiatives
* Detects and reports discrepancies, shortages, or damage promptly
* Addresses inventory challenges (eg, locating misplaced items and dealing with any shortages).
* Keeps the stockroom and storage areas clean, organised, and well-labelled.
* Application of asset tags where required following the asset inventory process
* Post-deployment support of users who have had their laptop refreshed to resolve problems
* Knowledge share with ServiceDesk colleagues

Next Steps
If you have the skills and experience needed for this position, and are keen to find out more, please apply with your up to date CV and I will endeavor to get back to you.

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