Enterprise Account Manager - SaaS, Cloud. Best Place to Work

Christmas Decs - Done.
Christmas Shopping - In Progress
Food Delivery Booked - Doh! Thanks for the reminder

Lots to do but it's good fun! (You should see our workplace)

And then, just like that it's Jan. (Sorry).

But fear not, we have a winning hack to make the re-entry into normal life less miserable, dull and monotonous

Welcome.

Working shouldn't be painful and our amazing & inspiringFounders Ruth & Matt, alongside our brilliant team have built a culture that puts you and your wellbeing first.

We care about your happiness. We get it. When we are happy we make better decisions, and happy people means better outcomes for our customers. And this is why we've worked hard to ensure that our fabulous team is happy, thriving, supported, developed & respected.

If you're ready to inspire, innovate, and make a real difference, this is your chance to step into a role where your ideas matter, your commitment is celebrated, and together, we'll make 2025 nothing short of amazing. Let's do this!

We are truly a Great Place To Work:

Great Place to Work Certified 2023 & 2024
Best Workplace for Women 2023 & 2024
Best Workplaces for Well Being 2023 & 2024
Best Workplaces in Consulting & Professional Services 2023 & 2024
Best Workplaces for Development

About us

We are an award-winning Elite ServiceNow Partner that's rapidly growing at a rate of 45% YoY growth. We deliver best-in-class managed services for customers using the platform including the likes of National Highways, HS2, Avanti West Coast (rail), Southeastern (rail) Nuffield Health, White & Case / HFW / Clyde & Co / Simmons & Simmons (all global law firms).

Don't be fooled - we may be 'best in class', scaling rapidly and working with some powerhouse customers but our values are embraced by the entire team:

No one is above making the tea or watering the plants
Do the right thing by the customer. Always.
No room for egos, politics or gossip
We're a team. Take pride in sharing what you know
If you see something that needs doing, roll up your sleeves and get it done
Remember, at some point, you did something for the first time

Do we sound like a place you'd be happy in?

If so, we'd love to tap into your passion & success for growing revenue in the ServiceNow cloud computing / managed services space.

Enterprise Account Manager Role Overview:

In this role, you'll be the go-to guru for keeping our customers happy, making sure they're getting top-notch service and support every step of the way. You'll build strategic relationships with key players, lead regular check-ins, boost customer engagement, and spot opportunities for growth. Working in our fast-paced, rapidly expanding company, you'll team up with different departments to ensure our customers get the absolute best out of their investment in ServiceNow -and feel great about it!

Customer Champion:

You'll be the relationship rockstar, building and nurturing strong connections with key stakeholders in our customer accounts. From leading regular check-ins to making sure our service delivery is always on point, you'll be the one keeping everything running smoothly and our customers smiling.

You'll also be on the lookout for growth opportunities-whether it's through cross-selling or upselling, you'll help our customers discover more ways to thrive.

As the go-to person for any customer questions or challenges, you'll ensure quick, hassle-free solutions. Working hand-in-hand with our talented teams like Technical Consultants, Architects, and Engagement Managers, you'll craft creative, tailored solutions that wow our clients. Plus, you'll keep a close eye on customer engagement, continually driving improvements, managing contract renewals, and collaborating with marketing and sales to cook up strategies that keep our customers coming back for more.

About You:

You do not need to meet every single criteria below to apply; please submit your CV if you think you'd be a good fit for the role.

3-4 years Sales Account Management expertise within an Enterprise Tech solutions business / vendor (ServiceNow experience would be amazing).
Excellent interpersonal and communication skills, with the ability to build rapport with stakeholders at all levels.
A track record of successfully managing and growing customer accounts.
Strong problem-solving skills, with a proactive approach to identifying and addressing client needs.
Ability to manage multiple client relationships simultaneously and prioritise tasks effectively.
Strong negotiation and contract management experience.
Customer-focused mindset with a passion for delivering an outstanding client experience.

As well as a brilliant salary and hybrid working, we offer a wide range of progressive benefits you'll love:

£70,000 base salary £125,000 OTE+
Vitality health insurance, GP & Bupa dental care
Life Insurance
£250 work from home set-up allowance
4% employee pension
25 days holiday (more with tenure)
Progressive parental leave policies
Comprehensive training and development
The Ministry - The coolest offices in London (3 days in the office)
Onsite-Gym

Maternity and Parental Leave

We offer an enhanced maternity and parental leave package. For maternity and adoption, we will provide you with 16 weeks full pay, followed by 23 weeks Statutory Maternity Pay (SMP). And for Paternity and other Parental leave, you'll receive 4 weeks of full pay. In addition, we encourage you to take as much time as you need for ante and post-natal appointments.

Flexible Working

We know people thrive when they're given the opportunity to strike the right balance between their work and their personal life, so we offer flexible working arrangements so that you can do your best work, without compromising.

We embrace hybrid working, so you can split your time between home and our offices in The Ministry, SE1. We offer a £250 allowance to ensure your home office is set up with everything you need.

Ready to Embark on This Epic Adventure? Ready to be Happy? We can't wait to hear from you.

Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.