Enrolment Associate
Posted 17 days 6 hours ago by Australasian Recruitment Company
£15 Hourly
Permanent
Not Specified
Temporary Jobs
London, United Kingdom
Job Description
ENROLMENT ASSOCIATE An exciting opportunity to enter the Higher Education space as a Enrolment Associate in a temporary to permanent capacity! ENROLMENT ASSOCIATE ROLE:
- Inputting data for course enrolments and bookings, including processing payments for customers
- Reconciling card, cash, cheque, and voucher payment records against fees taken
- Providing an effective and efficient, customer-centred information and booking service to customers, staff, and visitors through multiple channels, primarily via telephone, but also in-person, email, text, post, and web chat
- Advocating for the business by liaising with customers to discuss their course needs, providing course advice, and identifying suitable courses for booking
- Taking ownership of customer issues, handling complaints sympathetically and proactively, troubleshooting or relaying them to relevant departments for seamless resolution
- Processing course enrolments and bookings, ensuring funding requirements are met and substantiated with evidence
- Assessing, processing, and recording transfer and refund requests
- Liaising with departments to investigate problematic requests and forwarding recommendations for out-of-policy requests to Heads of Department
- Minimum 12 months in a customer service role
- The ability to interact and engage with people face to face
- Experience working in an office