Enquiries Officer

£40,039 per annum, rising to £41,281 in April 2025

Full-time, 35 hours per week. Monday to Friday, 08 30

Permanent contract

London based contract with the option of hybrid working in the office and from home

Do you want to support physiotherapists in transforming people's health and wellbeing? Can you make a positive impact within a team? You could join the service that members contact when they turn to the Chartered Society of Physiotherapy (CSP) for support.

The Enquiries Team is at the heart of our dynamic, fast-paced communication network, serving as the vital link between our organisation and a diverse range of audiences CSP members, stakeholders, and the public. With each enquiry, we have the opportunity to make a meaningful impact, delivering exceptional service while fostering strong relationships.

About the role

As part of this passionate team, you'll not only respond to incoming queries across multiple channels but also take the initiative to engage proactively with our members through exciting campaigns throughout the year each designed to achieve specific goals and make a difference. Your role will be as varied as it is rewarding, requiring you to juggle multiple tasks seamlessly whether it s handling calls or replying to emails while maintaining the highest level of service.

We are committed to providing you with the support and training you need to deeply understand our organisation, so you can deliver the best possible experience to our members. Your persuasive communication skills will shine as you connect with others, while your ability to adapt and quickly absorb new information will set you up for success.

In this role, you'll frequently use your advanced data input skills to manage and extract key information often while addressing enquiries. This requires not only technical proficiency but also a calm and professional approach under pressure. If you're someone who thrives in a fast-moving environment and is eager to make a real difference, we would love to have you as part of our team!

Why work for the CSP?

The CSP is the professional, educational and trade union body for the UK's 65,000 chartered physiotherapists, physiotherapy students and support workers; and one of the largest representative bodies in healthcare.

At the CSP, our goal is to create a culture characterised by innovation, respect, encouragement, passion and teamwork. We all strive for continuous improvement and to be the best at everything we do. We aspire to work in a way that embodies our values of learning, courage, inclusive and integrity. Our shared values are part of our organisational DNA, reflecting the expectations we have of ourselves and others. They guide what we do and how we do it, to have the greatest impact for our members. Please visit the website for further information.

We offer an excellent benefits package, including 27 days annual leave (pro rata) plus bank holidays, Christmas office closure between 25 December to 01 January and generous pension scheme with 12% employer contribution.

The CSP operates a hybrid working model, allowing employees to work between their home and the office. While we do not stipulate the number of days in the office, employees can decide, through discussions with their line managers, how, when, and where they work best, balancing the needs of the CSP, the team, and themselves. Employees are still expected to attend the office for in-person meetings when required for their role and the organisation. Is Homeworking is subject to meeting homeworking assessment requirements, which include a minimum broadband speed of 18Mbps and a dedicated space to work from.

To enable our employees to balance their individual, family and work-life, we would be happy to discuss flexible working arrangements with shortlisted candidates (subject to business needs).

To apply for the role please click on the Apply online tab below and complete the online application form. CVs will not be accepted.

Closing date: 10am, 2nd April 2025.

Interview date: 16th April 2025 (Virtual interview on MS Teams).

If you require any adjustments during the application stage, please email the Human Resources team at Head Office.

The CSP is committed to equity of opportunity, aiming to provide a working and learning environment free from discrimination. We are taking appropriate steps to create a workforce that reflects the diverse society in which we work and live in. Therefore, we particularly encourage applications from candidates under-represented in the CSP s workforce, including those from Black, Asian and minority ethnic backgrounds, those with disabilities and LGBTQIA+ people. Please note, all candidates will be expected to actively demonstrate their commitment to Equity, Diversity, and Belonging throughout the application and interview stages. To view our equity, diversity and belonging strategy, please visit the website

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