Domiciliary Care Manager

Domiciliary Care Manager - in Suffolk

Hours: Full-time, Monday - Friday, 9:00 AM - 5:00 PM, with occasional overtime compensated (includes on-call responsibilities as required)

Job Purpose
Our home care client is seeking an experienced and compassionate Manager to lead their domiciliary care services, supporting individuals to live independently in their own homes. As the Registered Manager, you will be responsible for ensuring high-quality, person-centred care, meeting all regulatory standards, and leading a dedicated team to deliver excellent service to clients.

Key Responsibilities
Service Delivery and Quality Management

• Deliver and maintain high standards of care, tailored to individual needs and preferences.
• Ensure compliance with company policies, Care Quality Commission (CQC) regulations, and best practice standards.
• Oversee development and review of care plans and risk assessments.
• Promote dignity, respect, and independence for service users.
• Lead safeguarding efforts to protect vulnerable clients.

Leadership and Staff Management

• Recruit, train, and manage care staff, fostering a supportive and inclusive environment.
• Supervise and support staff, ensuring adherence to best practices and high morale.
• Schedule and manage care visits, ensuring adequate staffing at all times.
• Ensure staff training compliance and promote professional development.

Regulatory Compliance and Auditing

• Maintain CQC registration and ensure a rating of "Good" or above in all inspections.
• Conduct regular audits and maintain compliance with regulatory standards.
• Stay updated on relevant legislation and guidelines in domiciliary care.

Financial and Operational Management

• Oversee budgets, invoicing, and billing to ensure cost-effective service delivery.
• Develop strategies for business growth, including increasing referrals and expanding services.
• Contribute to the service's business plan and performance targets.

Client and Family Relations

• Build strong relationships with service users and their families, maintaining open communication.
• Address any concerns or complaints professionally and promptly.
• Regularly review care packages to ensure client satisfaction and quality of care.
• Actively promote the service within the community to build trust and reputation.

Health and Safety

• Ensure compliance with health and safety regulations, including infection control and risk assessments.
• Train staff in emergency protocols, safeguarding, and health and safety practices.

Key Requirements

Qualifications and Experience

• Registered Manager with CQC - must be willing to register for domiciliary care.
• Level 5 Diploma in Leadership for Health and Social Care (or willingness to achieve).
• Proven experience in managing a domiciliary care service, with knowledge of CQC standards and regulations.
• Strong leadership experience, ideally within a regulated care environment.

Skills and Competencies

• Excellent communication, organisational, and interpersonal skills.
• Ability to assess care needs and develop individualised care plans.
• Financial acumen and experience in managing budgets and targets.
• Passionate about providing high-quality care and enhancing client wellbeing.
• Compassionate and empathetic, committed to high standards of care.
• Flexible and adaptable to changing needs of the business and service users.
• Strong decision-making skills, with the ability to manage complex situations.

Benefits

• Salary: £32,000pa DOE plus bonuses (performance related)
• 28 days of holiday (including bank holidays).
• Pension scheme.
• Ongoing training and professional development.
• Access to wellbeing and support services.
• Discounts and rewards via employee benefits platform.

Please click apply to be considered.