Desktop Support Engineer- SC Cleared

Desktop Support Engineer- SC Cleared

Our client, a leading global supplier for IT services, requires Desktop Support Engineers with BPSS/SC Cleared to be based at their client's office in Bridgwater, Somerset, UK.

This is a fully onsite role.

This is a 6+ month temporary contract to start ASAP

Day rate: Competitive Market rate

Key Responsibilities

• Techbar Support facing end users which includes troubleshooting multiple issues.
• Oversee and update assigned support service requests.
• Audio/Video support for meeting room
• Network/Wi-Fi support for end users.
• Providing the breakfix support for Desktop, laptops and other components
• Setup desktop computers and peripherals and test network connections
• Install and test desktop software applications and Internet browsers.
• Test computers to ensure proper functioning of computer systems.
• Train end users on usage of computer hardware and software.
• Develop and manage effective professional working relationships with contractor personnel, co-workers and clients.
• Adhere to policies as per corporate manuals and directives.
• Extend computer support for systems software and hardware.
• Setup computers and install software for various applications and programs.
• Interact with staff on desktop problems and their resolution.
• Network and connect computers within organization to better communication.
• Maintain computer peripheral devices like printers and resolve associated problems.
• Level 2 support experience in troubleshooting and fixing Audio Video equipment onsite
• Maintain the devices inside the datacentres and resolve associated problems
• Video conferencing support
• Service Now ticket queue management.
• Proactive Coordination and Escalation for IT Tools with partner support
• Logging and reporting of top 10 issues reported
• Working alongside Field Engineers to understand and escalate issues

Key Requirements

• Experience to troubleshoot issues on Windows 10 Operating systems.
• Knowledge in Installing configuring Starlink satellite network devices
• Experience in configuring iPhone/iPad
• Creating or deleting ID's for Joiner/Leaver/Mover on Azure portal
• Knowledge in new Microsoft Team creation in Teams admin portal
• L1 Support knowledge of Application & SharePoint
• L1 support troubleshoot office Apps.
• Should have effective communications skills
• Ability to multitask and time management skills
• Should have Customer Service experience
• Proven strong written and verbal communication and interpersonal skills.
• Self-motivated and willingness to learn
• Proven ability to work well with technical and non-technical staff across numerous areas.
• Proven ability to work independently on multiple tasks with commitment and willingness to see issues through to resolution
• Excellent problem solving and Root Cause Analysis skills
• Proficiency in understanding, analysing and defining corrective actions any tickets raised by users
• Understanding of virtualization and environments ability to understand Intune administration
• Knowledge on supporting conference room devices
• Knowledge on managing cloud printing
• Managing asset inventory.
• Desktop support expérience on Microsoft Managed desktop environnent
• ITIL certifications or process knowledge

Special working conditions

• This is 100% onsite role (candidate should be ready to work from office location at Somerset every day).
• Candidate should be BPSS/SC Cleared (Mandatory).
• Should be ready to work in out of hours (based on project requirement).
• Candidate should have full UK driving license and ready to travel

Person Specification

INFORMING

• Provides the information people need to know to do their jobs and to feel good about being part of the team, unit, and/or the organization. Is able to provide informative and quantifiable information so that accurate decision making can be taken in a timely manner.

PROBLEM SOLVING

• Uses rigorous logic and methods to solve difficult problems with effective solutions and probes all fruitful sources for answers. Can see hidden problems and is excellent at detailed analysis by looking beyond the obvious and doesn't stop at the first answer.

TECHNICAL LEARNING

• Able to learn new skills quickly and is adept at learning new industry skills and competencies via various methods, including research and attendance at technical courses and seminars etc.

KEY RELATIONSHIPS & CONTACTS

With Client

• Establish and maintain excellent relationship with customer stakeholders and develop processes to improve efficiency and effectiveness for the client as an on-going basis.
• With Line Manager/Senior Stakeholders
• Maintain regular contact with Line Manager/Senior Stakeholders to update and appraise them on critical business issues and data points.

With Offshore Teams

• Maintain regular contact with required Offshore teams as and when required to update them on current issues and decisions, seeking support for issues that affect the success of the contracts on-going deliverables as and when required.

With Peers

• Develop and maintain positive relationships with other business partners, both internal and external, ensuring best practice advice is shared and maximum efficiency achieved.

With Others

• Effectively and professionally, communicate regularly with all functional teams and other parts of the company as required in the proper performance of such duties by regularly sharing information and building positive relationships to help achieve business goals and objectives within the account. Building positive relationships with external contacts to maximize efficiency and to always represent the business in a professional manner

Due to the volume of applications received, unfortunately we cannot respond to everyone.

If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.