Customer Success Manager

We are currently recruiting for a Customer Success Manager based in Birmingham who will focus on enhancing the experience of customers which result in customer satisfaction and retention.

Location: Birmingham

Length: Permanent, full-time

Environment: 50% hybrid working

Responsibilities:

• Ensuring the customer is informed and supported.
• Raising and owning customer queries internally and through to resolution.
• Using customer data to improve the customer experience.
• Understand customer priorities and how to optimise their use of the Product platform.
• Contribute to the customer adoption of new features and releases.
• Demonstrate that you own and manage the customer portfolios that you are responsible for.
• Take responsibility for understanding new features and functionality of the company's products and the impact to customer success.
• Represent the voice of the customer and provide internal feedback which will help influence the product development roadmap and supports changes where required.
• Provide and contribute to information and reporting which support all elements of customer success, including agreed KPI's, customer retention and customer reviews.

Key Experience:

• Experience with relationship management
• Demonstrates the ability to build and maintain good working relationships with all stakeholders, internally and externally.
• Contributes to new and innovative ways of working to drive and enable product knowledge, experience and sales.
• Excellent communicator, confident and able to ask questions

InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.