Customer Success Manager - Implementations. Proptech

Bored? Ready to Make an Impact and Have Some Fun Along the Way?

Imagine a world where technology redefines the way commercial cleaning operates, where hygiene standards soar while costs plummet.

This future is now, and we are leading the charge.

We've unleashed a technological revolution in workplace cleanliness, space utilisation, and on-point resource management, and we're seeking a Customer Implementation Manager to help our clients hit the ground running! If you love blending people skills with problem-solving, geek out over seamless onboarding, and have a knack for turning chaos into clarity, this could be the perfect adventure for you.

Join us, and you'll be the hero guiding clients through their journey, ensuring they're set up for success and smiling every step of the way. Ready to make an impact and have some fun while you're at it? Let's talk!

Role Info:

Customer Implementation Manager
London / Home Counties - Remote Working / Travel to Client Sites as Required
£50,000 - £80,000 DOE
Plus Annual Bonus, Home Office Set Up Budget and Paid Courses for Professional Upskilling

Product / Service: Fully integrated technology solution for workplace hygiene. We use tech to improve hygiene and cleanliness standards while reducing costs.
Pedigree: High performance international team. Accomplished backers & founders.
Culture: "Roll your sleeves up and muck in" attitude.

Your Skills: Excellent Client Relationship Building, Sales, Overcoming Objections, Project Management. Good spatial awareness. Proficiency in making sense of your surroundings. Ability to navigate around a large complex building floor plans.

Previous experience in one or more of these industries would set you up for success: Construction, Surveying, Commercial Cleaning, PropTech, Smart Buildings, Facilities Management.

We are:

We've built an incredible, intuitive, reliable and fully integrated digital infrastructure to elevate the cleanliness of workplaces.

We've redefined the commercial cleaning industry by promoting a technology that empowers people to do more with less, resulting in our customers improving hygiene and cleanliness standards, whilst reducing costs.

This outcome is powered by bringing together 3D building modelling, smart real-time automated technology, QR code tech, and beautiful app dashboards to analyse spaces, inform stakeholders and improve workplaces.

Ready to Ignite the future of commercial cleaning SaaS Tech?

We are looking for a dedicated Customer Implementation Manager to help us deliver our products to our customers. You will be part of a small and dedicated Support team, mostly based in the South-East of England. This role will require you to become an expert in our solutions and how they can be used and configured, so you will become a key resource for the Support team (and others in the business) who need to know how our systems work. You will also work closely with the rest of your team as well as Sales and Product to grow the business and the software.

You will be responsible for keeping each client project on track and persistently engaging with the customer to overcome objections. Often, several projects will be running simultaneously, and you may be responsible for keeping all of these running. As the team grows, you will have the opportunity to take on management responsibilities, training and mentoring teammates with similar responsibilities.

What You'll Be Doing (a.k.a. Your Superhero To-Do List):

+ Go on fact-finding missions! Visit customer sites to uncover how they work, the challenges they face, and their current (probably less-awesome-than-us) solutions.
+ Be the problem-solving guru. Show customers how our products can swoop in and save the day by tackling their toughest challenges.
+ Teach, train, and wow. Transform customers and their cleaning teams into power users of our products-think of it as tech training with a sparkle of fun!
+ Stay connected. Build a solid relationship with customers, keeping your finger on the pulse to ensure everything's working like a charm.
+ Be their go-to hero. Whether it's over email, phone, or chat, you'll be ready to jump in and troubleshoot like a pro when customers need a hand.
+ Every day is an adventure in helping people work smarter, cleaner, and happier!

About You (The Star We're Looking For):

+ Relationship warrior. You're a pro at building trust and rapport with customers, staying cool under pressure, and adapting to people from all walks of life.
+ Human GPS. Your sense of direction is on point! You can navigate large, complex buildings like a pro (floor plans? No problem!).
+ People Person Extraordinaire. If you've worked in service industries before, you know the art of handling the general public like a boss.
+ Tech-Savvy Minimalist. You don't need to code, but you can send a killer email, use basic IT tools, and communicate like a professional.
+ Language Diverse. Fluent English is a must, but if you can sprinkle in some Spanish or Portuguese, we'll be over the moon!
+ Ready to Hit the Road. You're happy to travel to customer sites because the best work happens face-to-face.
+ Cleaning Curious. Experience in the cleaning industry is a bonus, but we're more about the right attitude than a perfect résumé.
+ Project Maestro. If you've got project management experience, we're impressed, but it's not a dealbreaker.
+ Industry Insider. Bonus points for experience in construction, surveying, commercial cleaning, PropTech, smart buildings, or facilities management.

Sound like you? Then pack your charm, your compass, and your laptop - we've got places to go and people to wow!

Perks That Echo Success:

+ 22 days annual leave exclusive of statutory holidays
+ Annual discretionary bonus: uncapped, depending on performance of company and individual
+ Subscription to work in the Business Centre any Regus office, worldwide
+ Home office set-up budget
+ Paid courses for professional upskilling

Our staff work from all round the world, and we support fully remote working. We also have an office in Tunbridge Wells and those who live nearby work there a few days a week.

The client sites we support are mostly in the south of England, surrounding London, but we're expanding! Your role means you'd need to travel to client sites across the UK as required (travel expenses will of course be covered!), either alone or with someone else from the team.

Sounds like a good fit? Apply here for a fast-track path to our Leadership Team.

Your Experience / Background / Previous Roles May Include:
Client Onboarding, Customer Success, Client Integration, Customer Experience Implementation, Implementation Lead, Client Deployment Manager, Customer Enablement Manager, Implementation Project Manager.

Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.