Customer Services Planner

Fantastic Opportunity for an Immediately Available Customer Services Professional

You must be available to start on the 3rd February 2025, with no leave for the first three weeks, due to training requirements.
Interviews will be held week commencing 20/01/2025.
Based in Lincoln, you will work 37 hours per week, with shifts between Monday and Sunday, including bank holidays, on a rota basis. Operating hours are between 7am and 9.30pm.The role is office-based, initially. Once you have passed your probation period (this could take around 5/6 months) then a hybrid working model will be on offer.

Job Role:
Candidates will assist in the delivery of a business-critical service to ensure that both planned and reactive work is scheduled to meet business performance targets (Service, Service ability, Quality and Risk) and systems are updated with work activities.
Take ownership of today's and tomorrow's work schedules, to ensure that all work is completed within the agreed timescale.
Prioritise and deploy reactive work according to a priority matrix to field resources via telephone, complying with health and safety guidelines.
Ensuring resource has the availability to complete the work and remove any work that cannot be completed as a result escalating to relevant teams where high priority work cannot be deployed.
Contacting both internal and external customers, to keep them informed and realign expectations.

What does it take to be an In Day Scheduler?
To be successful in this role, we are looking for the following top skills:
Well-organised with excellent administration skills.
Teamwork and willingness to help others
Good communication skills at all levels with both internal & external customers
Ability to work within a team whilst owning your own workload
Prioritisation and decision-making skills

What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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