Customer Service Specialist - Banking and Financial Services

Customer Service Specialist - Banking & Financial Services (Glasgow)

Teleperformance certified as great place to work UK in 2023! . At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.

Due to our success we have exciting opportunities in our Banking and Insurance sector - no previous experience necessary.

Start Dates : Various January 2025

• Salary : From £11.44 per hour
• Location : Office Based in Glasgow
• Shifts : Varying shifts (Part Time not available)
• Training : 1-4 weeks
• Contract : Permanent
• Background Checking :
• Right to Work in the UK
• Criminal Record Check
• Credit Check
• Any other associated checks

Please note we do not allow any time off/holiday requests within the first 8 weeks to allow for full training

Our Benefits

• On-line recruitment process, with potential job offer within 24 hours
• Refer & Earn Scheme - earn up to £900 for referring a friend to work for TP! And £300 for your friend too!
• 28 days' holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
• Length of Service and monthly recognition awards
• Opportunities for career development and progression
• Employee welfare support with free access to our Mental Health Employee Assistance programme
• Pension Scheme

Something Extra

• Discounted holidays, flights and hotels
• Discounted utility bills
• Cineworld tickets - Up to 55% off
• Virgin Trains - 20% off
• Virgin Experience Days - 20% off
• 25% off O2 and 20% of EE Mobile Contracts
• Sony - 20% off Mobile Phones
• Ray-Ban - 20% off

Skills needed to be a Customer Service Representative

• A professional, polite and courteous telephone manner
• Ability to deliver excellent service with outgoing nature
• Excellent verbal communication skills
• A good listener who can convey empathy, patience and understanding
• Confident and proactive to deal with difficult situations and conversations
• High levels of accuracy and attention to detail
• Be driven to work towards achievable targets

Financial Sector - Key Responsibilities

• Provide exceptional and efficient customer service across our telephone, email, webchat and social media channels
• Use your problem-solving skills to support our customers, resolve their query and create a positive experience
• Ensure that all customers are supported in accordance with regulatory requirements which aim to protect our customers
• Have excellent attention to detail
• Be knowledgeable of our client's process and products and how best to support the customer

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