Customer Service Representative

Up to £23,000 p.a. + up to 10% Annual Bonus & Excellent Benefits

• Insurance role with full training + development + progression opportunities
• Join an organisation passionate about Employee Engagement
• Monday - Friday, 9am-5pm with the opportunity to work from home 40% of your time following successful completion of your training and probation period

About the Role

As a Customer Service Representative dealing with our Avon Insurance customers, you'll provide outstanding customer service whilst ensuring you adhere to our compliance and regulatory requirements.

We're a team that puts our customers at the heart of everything we do. It's what we've built our reputation on and as a Customer Service Representative you'll focus on bringing your personality to the role and building relationships with our existing customers. We're all about warm personalities, quality conversations and a customer-first attitude.

As part of our thriving and vibrant team, you'll handle and respond to customer queries or complaints via telephone, email and in writing ensuring you provide clear, concise, and transparent information about our policies, products and processes to ensure customer satisfaction whilst maximising retention. We'll provide everything you need to develop your knowledge and skills to ensure you can provide a first-class service to our customers.

In addition to this, your day-to-day tasks will include processing and managing accounting transactions, including premium collection, policy cancellation refunds and non-payment of premiums to meet customer service standards and maintain profitability.

About You

You'll have a genuine passion for delivering excellent customer service. Whether you're starting your career in insurance or want to take your next step within the industry.

Communication is a really important part of your role here and so it's important that you are able to demonstrate a natural ability when it comes to building rapport with customers. To join our team, you'll also have:

• Previous experience working within Customer Service (ideally within a telephone-based role)
• Excellent organisation skills, with a strong attention to detail
• A proactive mindset to find the best solutions for customers
• Any insurance experience would be welcomed but isn't essential as we'll provide excellent training and ongoing support.

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique.? We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

Rewards & Benefits

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

• Salary up to £23,000 depending on experience
• Annual bonus (up to 10% of salary)
• Contributory pension scheme, up to 20%, including your 8% contribution
• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
• A Family Friendly policy that helps you balance your work and family responsibilities
• Access to savings at High Street brands, travel and supermarkets
• £20 contribution to a monthly gym membership - subject to T&Cs
• Health and wellbeing plan - cashback for dentist, opticians, physio and more
• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
• Employee Volunteering - volunteer in the community for one day each year
• Unlimited access to Refer a Friend £500 bonus scheme
• Life Assurance cover of 4 x salary
• Employee discounts of 15% on a range of NFU Mutual insurance policies.

Working at NFU Mutual

We're one of the UK's leading general insurance and financial services companies. For over 110 years we've put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being "a great place to work" and are one of only 57 companies across the globe, and one of only two organisations with headquarters in the UK, to receive a Gallup Exceptional Workplace 2023 award. We were also named in the LinkedIn Top 25 Companies List 2021, the Glassdoor Best Places to Work UK List 2023 and 2024 and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023 and 2024.

We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.

Closing date for applications: 22nd September 2024