Customer Service Officer

A world class drama school and educational charity, LAMDA - the London Academy of Music & Dramatic Art - delivers exceptional vocational training in the performing arts. LAMDA's core aim is to train and develop the best artists regardless of social or financial background. The Academy is at an exciting time in its evolution, paving the way for drama school training in the 21st century and developing multi-skilled creative artists and technicians. In order to ensure that its work is accessible to all, LAMDA is passionately committed to widening participation and operates a robust scholarship scheme, awarding significant support to one in five full-time students each year.

The Role

We are looking for someone who is highly organised and approachable, who displays excellent communication and administration skills. The role requires working at pace and the ability to prioritise and work well under pressure.

With proven experience in a customer facing role and confidence in creating and building relationships, you will be empathetic and professional.

Hours of work: 25 hours per week (0.71 FTE), Monday to Friday between 8.30am to 1.30pm.

Application Process

For a full job description, please visit our website via the apply button.

We want you to have the opportunity to really tell us about yourself and explain to us why this opportunity is right for you. All applications will be judged on content, not on format.

To apply, please complete:

• Application form together with the Equality and Diversity monitoring form
• All applications should address the following questions, and please attach a basic CV:

1. Tell us a little about yourself and why this position interests you
2. Tell us what experience you have had that means you meet the person specification outlined in the job description, include practical examples

To be considered for this role, please send the above information by email to the HR Department.

Closing date for applications: Midday on Friday 10 January 2025.

Interviews will be held w/c 13 January 2025.

We welcome applications from people of the global majority and those with disabilities, as these groups are under-represented at LAMDA.

We would like to hear from people whose situation, background and/or identity is currently under- supported across the arts and training sector and within our organisation. Including but not limited to people who are culturally and ethnically diverse and experience racism in our society, those with LGBTQ+ identities, neurodivergent and/or d/Deaf and disabled, and those with caring responsibilities and those who have experienced socio and economic barriers.

Registered Charity No: 312821.