Customer Service Manager

Posted 2 days 6 hours ago by Reed

£35,000 - £45,000 Annual
Permanent
Full Time
Customer Service Jobs
Hertfordshire, United Kingdom
Job Description
Customer Success Manager
  • Location: St Albans, Hertfordshire
  • Salary: £35,000 - £45,000 per annum
  • Job Type: Full-time

We are looking for a Customer Success Manager to lead our customer success team and drive the highest level of customer experience. This leadership role is crucial to the success of our business and requires a proactive, supportive, and visible presence within the office operational team.

Day to Day of the role:
  • Drive and support the customer success team to achieve departmental KPIs.
  • Source, interpret, and analyse departmental data from our CRM system to ensure effective performance.
  • Make key decisions quickly and effectively to deliver unrivalled customer service.
  • Coordinate the engineering team to ensure timely and efficient scheduling of required works.
  • Provide administrative support to your team, including responding to emails and answering telephone calls.
  • Be the main contact within the Customer Success Team for both internal departments and external stakeholders.
  • Facilitate effective communication and collaboration amongst team members.
  • Learn and understand our internal CRM system, Simpro, and external systems such as Fixflow, Dwellant, Pronett & Service Channel.
Required Skills & Qualifications:
  • A drive and desire to grow within a customer-focused environment.
  • Willingness to learn about processes and products.
  • Excellent customer-facing communication and interpersonal skills.
  • Ability to lead a team and create a positive, friendly, and supportive working culture.
  • High levels of self-motivation and organisation.
  • Integrity and dedication to the role.
Benefits:
  • 9 day working fortnight.
  • Continuous professional development.
  • Wellness & Employee Assistance Programme (EAP).
  • YuLife - The rated benefits programme.
  • Death in service insurance.
  • Salary sacrifice pension scheme.
  • 25 days' holiday, plus Bank Holidays, increasing to 35 days.
  • A company culture that promotes work-life balance.
  • Access to mental health care support.
  • Recognition through 'Team member of the month'.
  • Annual company day to share successes and strategic plans.