Customer Service Advisor - Smart Team

At Calisen, we are dedicated to owning and managing essential energy infrastructure assets that promote smarter energy for everyone.

Through our smart metering, installation, data services, EV charging infrastructure, and electrification of heat, we're fostering a more sustainable future. Our core business values drive us to bring smarter energy solutions to all. With growth and development happening across all sectors of our business, we now have a fantastic opportunity for you to join us as a Customer Service Advisor within our dynamic smart metering exchange team.

About the Role

As a Customer Service Advisor at Calisen, you'll be the champion of our phone lines, scheduling smart meter appointments and delivering exceptional customer service. You'll work closely with various departments, find innovative solutions, and manage administrative tasks, such as generating letters for our valued customers.

Join us in a permanent role, working 37.5 hours per week. Our fixed shift pattern operates from 8am to 8pm, Monday to Friday, with just one Saturday shift every four weeks from 8am to 5pm. Enjoy the flexibility of our hybrid working arrangement - combining remote work with at least two days a week in our vibrant Wigan call centre. Earn an annual salary of £23,400 while making a meaningful impact.

What We're Looking For

• An energetic candidate with a strong educational background (minimum GCSE level).
• Excellent telephone skills and proficiency in Microsoft Office.
• Ability to thrive in a fast-paced environment, with previous customer service experience (telephone-based or face-to-face).
• Call centre experience is a bonus.
• Outstanding communication and interpersonal skills.
• A team player who can also take the initiative and shine individually.
• Superb organisational and administrative skills.

What We Offer

• Annual salary review.
• Generous holiday allowance: 30 days, increasing to 33 days with service (inclusive of Bank Holidays).
• Company sick pay.
• Enhanced maternity and paternity pay.
• Pension plan.
• Membership to our HealthShield benefits programme, offering discounts on everyday essentials and leisure activities, and health-related expense claims.
• Access to a 24/7 Employee Assistance Plan Helpline.
• Free on-site car parking with electric vehicle charging points at no extra cost.
• Opportunities for professional growth and progression within a market-leading, rapidly expanding company.

Please note that all successful applicants will undergo relevant employment reference, background, financial, and criminal record checks appropriate for the role offered.

Apply now to start your adventure with Calisen and make a real difference in smarter energy solutions