Customer Outcomes Assurance Manager
Posted 5 days 4 hours ago by Finitas
Customer Outcomes Assurance Manager
London - 2 days per week in the office
Industry: Insurance
Finitas are delighted to working with global a life and health reinsurance company who are looking to bring on a Customer Outcomes Assurance Manager.
The individual in this role will be responsible for ensuring the smooth operation of customer service while maintaining strong risk management practices. You will oversee the execution of customer service strategies, methodologies, and standards across the organization. Additionally, you will offer training and support to the team, fostering a culture of continuous improvement with an emphasis on driving positive outcomes for customers.
They are looking for the following experience:
- Experience in financial services operations
- Understanding of UK regulation
- Implementing business and operational strategies
- Experience delivering good customer service
This is a fantastic opportunity to join one of the largest global life and health reinsurance companies in the world. Interviews are happening next week, this role won't be around for long! Please register your interest by sending your CV