CRM Enrolment Advisor

Salary range: from £28,763 + (dependent on skills, experience and qualifications)

Hours: 35 per week

Contract type: Fixed Term Contract for 6 Months

Closing date: Midnight, Thursday 28th November 2024

About Us

Regent's University London is a private university right in the heart of Royal Regent's Park. We offer bespoke undergraduate and postgraduate education that begins with the individual, focussing on each student's talents, potential, and aspirations.

Are you passionate about customer service, driven to exceed sales targets, and skilled at building strong relationships? We're looking for a highly motivated CRM Enrolment Advisor to join our dynamic team. If you have a knack for problem-solving and thrive in a fast-paced environment, we'd love to hear from you!

Role Details:

• Engage with customers: Provide exceptional service to prospective students and internal stakeholders, anticipating and meeting their needs with efficiency and professionalism.
• Sales & Reporting: Manage a sales pipeline, consistently meeting and exceeding targets while maintaining accurate reporting for senior management.
• Database & CRM Management: Work with internal databases (preferably SITS) to run reports and track progress, ensuring data accuracy and quality.
• Collaborate & Organise: Work closely with other team members to streamline processes, manage priorities, and maintain a calm and organised approach under pressure.

What We're Looking For:

• Essential:
  • Proven experience in a telesales environment with a focus on achieving and exceeding sales targets.
  • Strong phone etiquette with the ability to build rapport and relationships with leads and customers.
  • Excellent written and oral communication skills in English.
  • Proficient with CRM systems and working with data.
  • Highly organised, detail-focused, and capable of managing competing priorities.
• Desirable:
  • Experience within a university team and/or customer-facing role.
  • Familiarity with databases (SITS) and generating reports.

How to Apply

Send your CV and a cover letter outlining your relevant experience and motivation to join our team.

Interviews will likely be held sometime in December.