Contractor Care Assistant Manager

Ideas People Trust

We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world.

We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them.

We'll broaden your horizons

Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry.

We'll help you succeed

Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships.

You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with.

BDO Regulatory Solutions is part of the BDO UK LLP Financial Services Advisory Practice. Helping our clients succeed is our core purpose, by transforming their operational performance. We do this through our specialist resourcing consultancy and programme management solutions, interpreting what regulatory principles mean for your business and putting them into action. With core strengths in Remediation & Review, Complaints Management and Outcome Testing, we collaborate to fulfil our client regulatory responsibilities, balance the operational constraints they are working within, while keeping a sharp eye on their customer outcomes.

In this role you'll:

• Provide support to all current contractors on project.
• Develop and maintain strong BDORS Contractor relationships to promote company brand within the contractor population as well as identify any potential risks that would affect or destabilise current projects.
• Work with the sales and marketing team to establish future contractor needs of the business.
• Actively market our services to future contractors, with the ambition of BDO RS being the 'go to business for contractors in the marketplace'.
• Work with the resourcing team to ensure new cohorts of contractors are recorded on our systems and regularly communicated with.
• Collate and report Market Intelligence.
• Work with the resourcing team and the account managers to understand forthcoming intakes of contractors that are being onboarded.
• Update all systems to ensure that the contractors are on all relevant systems and tools in compliance with our procedures.
• Manage contractor onboarding, receipt of equipment, day 1 joining instructions, and the organisation of the Day 1 - Welcome session.
• Provide a support service to current contractors working across live projects through provision of the highest standards of contractor care.
• Reduce the attrition of contractors leaving 'early' by identifying contractors at risk of leaving early and persuading contractors considering moving to other roles of the merits of remaining.
• Support contractors who are not performing at the appropriate quality level - to improve their performance.
• Build strong relationships and trust with the contractor population by responding promptly and accurately to ongoing queries and requests.
• Identify and report risks/trends that would impact BDORS business standing (competitor projects, rates etc).
• Provide ongoing support covering queries such as invoices, contracts, welfare, visa's, rate queries, grievance, Umbrella/Limited Company queries, some Private or
• Personal issues, new to Contracting queries, promoting BDORS Brand and services.
• Provide any feedback to the Resourcing Manager on any comments raised regarding the resourcing/vetting cycle to improve current processes.
• Establish strong working relationships with BDORS Account Managers and On-site Senior Operations associates to share knowledge, market intelligence and address client and associate specific issues.
• Form effective working relations with BDORS Legal Team highlighting potential risks.
• Report regularly using agreed templates on the attrition across the key accounts and provide anecdotal feedback from the contractor population that allow the Leadership Team to make informed decisions.
• Issue and act upon engagement surveys to the contractor population to understand what is working well and opportunities for improvement.
• Escalate any potential issues or improvement opportunities to the Managing Director and the Resourcing Manager.
• Build and develop current database by promoting strong company brand within the market place via regular communication within the contractor population as well as identifying new upcoming projects that would potentially affect current projects.
• Gain accurate Market Intelligence and inform Sales and Operations teams.

You'll be someone with:

• Strong experience in a financial services business.
• High levels of motivation and adherence to the highest quality standards
• People, Quality and Process management skills
• Organisation, Coaching, Communication Processes, Motivating Others and Reporting Skills
• The ability to delegate responsibilities effectively

You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand.

At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development.

We're in it together

Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs.

Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work.

We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO.

We're looking forward to the future

At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy.

Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions

We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.