Content Designer

Content Designer - Financial Services- Leeds - Hybrid

We are seeking a Content Designer to join our client, a financial services regulator, in Leeds working on a consultancy basis via Robert Walters.

As a Content Designer at our client, you will work within a specialist user-centred design (UCD) team to help increase the maturity of UCD across the organisation. You will work alongside more experienced content designers on emerging multi-disciplinary digital product teams to design new products and services that help our users achieve their goals.

You will:

• design content to meet user needs, making complex language and processes easy to understand
• put accessibility and inclusion at the heart of your content design decisions, helping create products that work for our diverse range of users
• help your project colleagues understand the value of content design
• consider how content design can help improve people's engagement with our products (metrics include more people using the products, fewer people dropping out before they get what they need, and an improvement in the quality of data we collect)
• use and contribute to style guides and content patterns in the FCA Design System
• be an active member of the FCA content community and contribute to initiatives to increase maturity within the profession

Essential skills:

• Experience working as a Content Designer within any of the following types of organisations or sectors: financial services, government/regulatory body, technology, IT consultancy
• Experience working as a content designer in a project/programme environment involving digital transformation and business changes
• An understanding of language and human behaviour, which you use to communicate complex information in a straightforward and accessible way
• An understanding of user-centred design ways of working and how content design integrates with other roles to achieve successful outcomes
• The ability to use quantitative and qualitative data about users to inform content design decisions
• Experience writing, editing and publishing digital content, and using content management systems to publish content
• An understanding of different prototyping techniques, from paper sketches to coded prototypes, and when to use them
• The ability to identify key stakeholders and understand their needs, and the importance of managing relationships with them

Desirable skills:
This role would benefit from:

• Experience of delivering government digital services in line with Government Digital Service (GDS) standards
• Experience of designing for accessibility
• Experience of understanding how content design fits into the wider UCD strategy and using this knowledge to inform decisions about when it might be necessary to compromise
• Business acumen in either financial services or financial regulation

*Please note that this role will be working on a hybrid model of 2 days office based and up to 3 day work from home.*

We are committed to offering an inclusive recruitment experience. If you require accommodations because of disability or health condition, please email. This position is being sourced through our Outsourcing service line.