Contact Centre Senior IT Manager
Posted 14 days 21 hours ago by Cactus Search
£60,000 - £70,000 Annual
Permanent
Not Specified
I.T. & Communications Jobs
Lanarkshire, Glasgow, United Kingdom, G32 0
Job Description
We are delighted to be working with a well known marketing leading brand in their field! Growing organisation, that is looking for an experienced Senior IT Manager to join their Operational Excellence function in Scotland. You will play a key part in the strategic planning, development & support of all IT Solutions and Services & team in Scotland.
- The Senior IT Manager will be responsible for leading, motivating & delivering a wide range of IT projects and change initiatives across the business technology & Infrastructure.
- Responsible for IT incidents & services, delivered in both internal & external, as required by the business.
- Tasked with management & maintenance of the business systems, architecture and infrastructure.
- To manage security alerts & provide a robust & proactive reliable level of service for all stakeholders.
- Strong IT background working in a similar environment
- Strong communicator, with the ability to engage, collaborate and take people on a journey to deliver meaningful business change.
- Experience of managing IT Service Desk & business services to the contact centre.
- Strong experience in different IT methodology - Azure AD & Microsoft technology & solutions
- Experience of working on digital IT projects/change initiatives.
- Good stakeholder engagement, with the ability to engage at a variety of levels.