Complaints Officer

Complaints Officer required for an East Bristol based organisation

Your new company
East Bristol based business

Your new role The primary purpose of the Complaints Officer is to oversee the effective management of complaints, ensuring all concerns are handled with professionalism, sensitivity, and timeliness. This role is responsible for the end-to-end process of reviewing, investigating, and responding to complaints, while also maintaining oversight of guest and customer complaints received. The Complaints Officer will follow established complaints procedures to deliver responses that are concise, comprehensive, and respectful, upholding the department's standards for high-quality service and customer care.Additionally, the Complaints Officer will analyse complaint trends, assess root causes, and implement feedback mechanisms to reduce recurring issues. A key aspect of this role is to understand and manage the reputational impact of complaints on both the department and the wider business, striving to uphold the institution's commitment to a positive customer experience and a strong public image.

What you'll need to succeed

Experience of working in a larger organisation

Excellent administration skills, with a high level of accuracy and attention to detail

Excellent listening, investigatory and problem solving skills

The ability to act with discretion, dealing with difficult and sensitive situations, and to maintain high levels of confidentiality whilst using tact and diplomacy

What you'll get in return

• Flexible working options available
• Parking on site for £1.50/day
• This role could go permanent

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. INDHAF #