COINS Support Analyst

Role Purpose

The COINS Support Analyst will be responsible for the day-to-day support, and maintenance of the COINS ERP system. This individual will provide COINS support, advice and guidance for internal users as well as supporting access controls, workflows, and executing the starter, mover, and leaver processes. In addition, the Support Analyst will work closely with the systems team to support the roll-out of new functionality and system enhancements.

The ideal candidate will have a strong technical background, good knowledge of COINS ERP, and the ability to manage multiple tasks simultaneously.

Team Summary

Join a dynamic organisation where growth and positive change are constant, becoming a valued member of our collaborative Systems team. In this dynamic environment, you'll have the opportunity to expand your skills and knowledge while contributing to the organisation's technical success. You will very closely with business functions to ensure that users are working effectively for their needs.

Responsibilities:

• End User Support and Incident Management:
  • Provide COINS support, advice and guidance for internal users, resolving issues within agreed SLAs
  • Log support issues and liaise with 3rd party application vendors to ensure resolution of service incidents
• User Access Management:
  • Handle the user life cycle (starters, movers, leavers), ensuring appropriate access is granted and revoked.
  • Manage delegation of tasks, approvals, and authorisations within the system
• System Maintenance:
  • Maintain documentation for system configurations and customisations
• Reporting and Auditing:
  • Conduct periodic audits to ensure compliance with security policies and
• Training & Support:
  • Provide training to end-users on system functions, workflows, and new features
  • Document business processes and develop internal guidance notes and knowledge base
• Change Management:
  • Participate in change management processes related to COINS, ensuring clear communication with stakeholders regarding system changes or downtime

Key Competencies

• Adaptability and initiative
• Changing and improving
• Managing a quality service
• Delivering at pace

Desirable Skills and Experience

• Essential:
  • Proven experience as a Support Analyst for COINS ERP
  • Strong understanding of COINS ERP modules
  • Knowledge of SQL or other query languages for reporting and troubleshooting
  • Proficient in managing user groups, roles, and permissions
  • Experience of COINs ERP+ workflow administration
  • Experience with (starter, mover, leaver) processes for user life cycle management in COINs ERP+
  • Excellent interpersonal skills and ability to interact confidently and professionally with teams and various stakeholders
  • Excellent understanding of business process in a construction environment
• Desirable:
  • Holder of a recognised accountancy qualification
  • Experience working with COINS reporting tools and BI modules.
  • Experience working within a project delivery framework
  • Certifications in ITIL or ERP system administration would be advantageous
  • Prior experience in data migration or ERP integration projects