Client Success Engineer (CSE) - AI Engineer

Contract Role: Client Success Engineer (CSE) - AI Solutions

About the Role
Morela is supporting an innovative AI startup in hiring a Client Success Engineer (CSE) to drive AI adoption and client satisfaction. You'll work with Client Success, Sales, Product, Marketing, Partnerships, and Engineering to deploy impactful AI solutions and provide exceptional client support.

Key Responsibilities

• Deliver tailored AI solutions and build client success plans.
• Optimize client experience with goal-driven strategies and KPIs.
• Collaborate with Product and Partnerships teams on client feedback and integration strategies.
• Lead use-case sessions and advocate for client needs across regions.
• Monitor client feedback, ensuring smooth transitions and fostering retention.

Ideal Skills & Experience

• Software Engineering: Building scalable, cross-functional solutions.
• Software:
• Data Science: Analysing and modelling data for insights.
• UX/UI Design: Crafting engaging user experiences.
• ML/AI Engineering: Deploying AI for process optimization and innovation.
• Client Management: Supporting clients with strategic guidance to meet goals.

What We're Looking For

• Client-focused experience in tech, with problem-solving skills.
• Proven ability to manage complex, enterprise-level accounts.
• Excellent communication and executive engagement skills.
• A commitment to ethical AI and a collaborative mindset.

This UK-based remote contract offers you the chance to work with an AI leader, creating real-world impact and ensuring safe AI deployment. Travel required (~15%) for client interactions.

Apply now to make your mark in the future of AI with Morela's client!