Claims Handler

My client is leading motor credit hire claims company based in Liverpool. They specialise in providing electric and prestige replacement vehicles to individuals involved in non-fault accidents and ensuring that their claims are handled efficiently. Due to growth they are now looking for an additional claims handler to join their team of professionals.

Job Description:

We are seeking a highly motivated and experienced Recoveries and Invoicing Handler to join our dynamic team in Liverpool. In this role, you will be responsible for managing the recoveries process and ensuring accurate and timely invoicing for our clients. Your attention to detail, excellent communication skills, and understanding of credit hire claims will be crucial in helping us maintain our high standards of service.

Key Responsibilities:

Recoveries Management:

Liaise with insurance companies and solicitors to negotiate and secure timely payments for credit hire claims.

Monitor the progress of recovery cases, providing regular updates to clients and stakeholders.

Evaluate and assess the viability of recovery actions, ensuring compliance with industry regulations and best practices. Maintain accurate records of all recovery activities and correspondence.

Invoicing and Documentation:

• Prepare and issue invoices to clients, adhering to agreed-upon terms and ensuring accuracy.
• Review and verify supporting documentation, such as rental agreements and repair invoices, to support invoicing.
• Resolve invoicing discrepancies and disputes promptly and professionally. Maintain a systematic filing system for invoices and related documents.

Client Communication:

• Communicate effectively with clients, keeping them informed about the progress of their claims and recoveries.
• Address client inquiries and concerns promptly and professionally. Build and maintain strong client relationships to ensure satisfaction and retention.
• Reporting:
• Generate regular reports on recoveries and invoicing performance, highlighting key metrics and trends.
• Provide insights and recommendations to improve efficiency and effectiveness in the recoveries and invoicing process.

Compliance and Documentation:

Stay updated on industry regulations and compliance requirements, ensuring all activities adhere to legal and ethical standards. Maintain accurate and up-to-date records of all invoicing and recovery-related documentation

Qualifications:

At least 1 year of experience in a similar role within the motor credit hire claims industry.

Strong knowledge of credit hire claims processes and regulations in the UK.

Excellent negotiation skills and the ability to handle challenging situations professionally. Attention to detail and a high level of accuracy in invoicing and documentation.

Effective communication skills, both written and verbal.

Proficiency in using relevant software and tools for invoicing and document management. Strong organizational and time-management skills.

Ability to work effectively in a team and independently.

If you are a dedicated and experienced Recoveries and Invoicing Handler looking to join a dynamic team in the motor credit hire claims industry, please submit your cv immediately for a confidential discussion

My client is an equal opportunity employer and encourages candidates from all backgrounds to apply.